Manager, Care Management, 40 hours, Days

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

Leadership and Oversight
1. Manages case management and social services staff, including hiring, evaluations, and supervision.
2. Ensures timely and compliant patient assessments and discharge planning.
3. Provides guidance to staff and facilitates patient care conferences.
4. Oversees social work functions, including psychosocial evaluations and advocacy coordination.
5. Promotes collaboration among care management, social work, and healthcare teams.

Utilization and Quality Management
1. Oversees utilization management and ensures appropriate care settings.
2. Collaborates with physician advisors and manages ambulance service processes.
3. Implements quality improvement initiatives and monitors documentation standards.

Professional Development and Role Modeling
1. Serves as a professional role model and stays current with care management trends.
2. Participates in hospital committees and supports staff development.
3. Promotes a safe, caring environment conducive to health teaching.

Managerial Standards
1. Links departmental goals to hospital mission and improves work processes.
2. Provides staff orientation, training, and performance evaluations.
3. Communicates effectively with staff and other departments.
4. Demonstrates problem-solving and resource management skills.
5. Ensures compliance with HR policies and regulatory standards.

Age-Specific Competency
1. Applies knowledge of growth and development stages to patient care.
2. Demonstrates age-appropriate communication and support.

II. Position Qualifications:
License/Certification/Education
Required:
1. Bachelor of Science in Nursing or Master's in Social Work
2. Massachusetts RN or LICSW license
Preferred:
1. Master's in Healthcare or MBA
2. Certified Case Manager (CCM)
3. Certified Professional in Healthcare Quality (CPHQ)

Experience/Skills
Required:
1. 5+ years of inpatient case management or social work experience
2. 2+ years of direct management experience
3. Strong writing, project, and people management skills
4. Excellent communication, coaching, and conflict resolution skills
5. Ability to manage performance, prioritize tasks, and lead change
6. Strategic planning, financial oversight, and process improvement experience

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.