ON SITE 25 hours a week from 8am to 1pm Monday through Friday
General Summary
Our bio-med research facility is seeking a part-time Concierge with a strong commitment to service excellence and security. The successful candidate will serve as the first point of contact for visitors, internal staff, and stakeholders, ensuring a welcoming environment while upholding stringent security protocols. Reporting directly to the Internal Security Department, you will play a vital role in balancing outstanding customer service with an uncompromising commitment to safety and regulatory compliance.
Essential Duties & Responsibilities
Frontline Reception & Guest Services:
- Greet and welcome visitors, employees, and contractors with professionalism and courtesy.
- Manage the visitor check-in and registration process, ensuring proper identification and adherence to the facility's security protocols.
- Provide accurate information regarding facility layout, schedules, and local amenities as needed.
Security Coordination & Reporting:
- Collaborate closely with the Internal Security Department to monitor and enforce access control policies.
- Log entry/exit details and any security-related observations, promptly reporting any irregularities or incidents.
- Assist in implementing emergency protocols including evacuation procedures and locking down areas when necessary.
Communication & Coordination:
- Serve as a liaison between visitors, internal departments, and the security team.
- Coordinate deliveries and mail, ensuring that all items are correctly screened and documented.
- Facilitate smooth internal communications during events and routine operations, maintaining a secure and organized front environment.
Administrative Duties:
- Maintain detailed activity logs and records of visitor interactions, security incidents, and maintenance of key areas.
- Help schedule appointments, manage conference room bookings, and support related administrative tasks.
- Ensure that common areas remain neat and secure, and coordinate with maintenance as needed.
Citizenship
- This position requires US citizenship
Requirements/Minimum Qualifications
Educational & Professional Background:
- Minimum high school diploma or GED; additional education or certifications in hospitality, security, or related fields are a plus.
- 1 year of previous experience in a concierge, front desk, or customer service role, especially within a high-security or research environment.
Security & Compliance:
- Understanding of, or willingness to be trained in, strict security protocols associated with federally contracted facilities.
- Ability to pass comprehensive background checks and obtain any necessary security clearances.
Interpersonal & Communication Skills:
- Exceptional verbal and written communication skills, with a friendly yet professional demeanor.
- Strong problem-solving abilities with keen attention to detail.
Technical Proficiency:
- Familiarity with visitor management systems and the use of digital logbooks.
- Basic computer skills with the ability to quickly learn proprietary systems related to facility operations and security.
Core Values
Cultivating human connection - putting people first. We know that every individual makes a difference and that no one can do it alone. We believe the world's most powerful resource is human potential. We are an inclusive and courageous team where innovation and diversity of though go hand in hand. We understand that relationships move at the speed of trust.
Operating with precise execution - measuring what matters and owning results as a team. We leverage data to drive decisions that advance science. We recognize the importance of a stable foundation coupled with an agile mindset. We hold ourselves accountable and take pride in our work. We give and receive candid feedback as a gift that keeps us growing.
Harnessing relentless curiosity - our unstoppable, innovative force. We are driven to ask sharp questions and push the boundaries of knowledge. We use creativity and critical thinking as catalysts for finding solutions that change lives. We learn by doing, consistently striving to improve our relationships, training, methodologies, questions and results.
Stewarding a healthy community - implementing sustainable operations for a safe, engaging environment. We don't compromise on safety and health for our employees, customers or community. We believe a healthy community begins with inclusive economic opportunities. We respect the dignity of the patients we ultimately serve. We are motivated to serve communities that are underserved and markets that are overlooked.
Job Specific Behaviors
Planning and Organization - Systematically identifies issues to be addressed and plans a course of action for self and others to ensure the accomplishment of specific objectives
Contributes to Team Success - Actively participates as a member of a team to move the team toward the completion of goals.
Customer Focus - Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relations.
Quality Orientation - Accomplished tasks by considering all areas involved; no matter how small; showing concern for all aspects of the job; accurately checking processes, procedures and tasks; being watchful over a period of time.
Attention to Detail - Ensures details of assigned tasks are followed
Attendance/Punctuality - Is consistently at work and on time
Safety Awareness - Identifies and corrects conditions that affects employee safety; upholds safety standards.
Work Environment & Schedule
Schedule:
- Full-time position with shifts that may include early mornings, late evenings, weekends, and occasional holidays-flexibility is essential.
Work Environment:
- You will be working within a state-of-the-art research facility where the highest standards of security, confidentiality, and organization are maintained.
- Expect regular and close collaboration with the Internal Security Department to uphold facility-wide protocols.
- The role involves working in a fast-paced environment and handling multiple tasks simultaneously.
Certifications, Licenses & Registrations
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Southern Research Institute
Jun 27, 2025 