Director of Ticket Operations

Intercollegiate Athletics

The University of Missouri Athletics Department is seeking a competitive and driven individual to join their Ticket Sales & Operations team.

Reporting directly to the Associate AD of Ticket Operations & Sales, the Director of Ticket Operations will be responsible for helping lead the day-to-day activities of the Ticket Operations department and for their assigned sports and duties.

Key Responsibilities include:

Oversight of ticketing operations for athletic events, including development and implementation of policy and procedures relating to customer service, sales strategy and ticket distribution;

Primary ticket oversight of Softball and secondary ticket oversight of Football and Men's Basketball;

Primary liaison to Ticket Sales & Service team;

Directing and organizing customer service efforts for Ticket Operations and Sales and providing resolutions to customers;

Assisting with non-athletic ticketed events (i.e.: concerts, etc.)

Planning, organizing, administering and implementing ticketing operations and game-day management activities as they relate to ticket operations and sales for assigned sports;

Assisting in the resolution of customer complaints or problems for season ticket holders and other customers;

Establishing, implementing policies and procedures for ticket operations, sales and service;

Serving as a member of the External Operations Revenue Generation team to help drive decisions and revenue opportunities

Ensuring all assigned tasks follow department, University, Southeastern Conference, and NCAA rules and regulations; and

Performing similar or related duties as assigned or required.

Monday-Friday 8:00am-5:00pm; Nights, Weekends, and Travel as required.

Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Experience working with Ticketmaster is preferred.

Salary Range: $52,915 - $54,000

Grade: GGS 10

University Title: SENIOR RETAIL SALES MANAGER

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.