Sr. Help Desk Technician

The Sr. Help Desk Technician is responsible for providing triage technical support to internal end users at WellSky. The scope of this job includes providing support to end users on a variety of issues, including hardware, software, desktop applications, and networks.

This opening is with our Information Technology team, based at WellSky's World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Conduct troubleshooting and resolution of end user support issues.
• Support user provisioning as needed, including all required onboarding and offboarding steps.
• Collaborate with teammates to troubleshoot hardware issues (device management), operating systems, and WellSky's core applications.
• Identify common issues related to enterprise applications and surface to subject matter experts as needed.
• LeverageAItools and platforms as an integral part of daily responsibilities to enhance decision-making, streamline workflows, and drive data-informed outcomes.
• Perform other job duties as assigned.

Required Qualifications:

• GED or High School Diploma
• At least 1-2 years relevant work experience

Preferred Qualifications:

• Associate's degree in IT
• A+, N+, or Security+ certification
• Current Microsoft Certified Professional (MCP) certification
• Familiarity with Voice over IP Phone systems and deployments
• Office 365 Administration
• Familiarity with Jira ticketing system
• Understanding of Microsoft security patches and process for applying them

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year