International Customer Service Representative

International Customer Service Representative - Manitowoc, WI

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions, to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for an International Customer Service Representative to join our Manitowoc, WI team. You will manage accurate and direct entry of customer purchase orders, provide knowledgeable product and customer service support and superior customer service support to all customers including, but not limited to end users, dealers and distributors. This position will also work with shipping and receiving on the warehouse floor.

You Will:

• Provide outstanding/world class customer service
• Accurately maintain an electronic file system
• Provide general ordering information to distributors, dealers, and customers by telephone and written correspondence
• Trace and/or re-consign shipments with freight carriers
• Assist customers with product set up and order tracking information
• Proactively discuss application of parts, equipment, pricing, order status, availability and lead times
• Processes all International paperwork accurately
• Work closely with Freight Forwarders to arrange containers and/or general pick up of customer orders

Key Qualifications:

• High School Diploma or equivalent
• 1+ years of customer service experience
• Skilled with MS Office applications; ability to operate all related equipment for the role.
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts
• Must be a team player
• Positive Attitude and Excellent work ethic
• Strong planning and problem solving/analytical skills
• Must be able to sit for long periods of time in a normal office environment
• Physical Requirements: Sitting for long periods of time is required. Steel toed shoes are required on the distribution floor. Ability to lift 45 lbs.

Position hours/shifts (Overtime Available!):

• 1st shift: 8:00am - 4:30pm Monday - Friday
• This is an in-office position, no remote work

Compensation:

The hourly pay for this role is: $22.00/hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.