Digital Experience Specialist

Consumers Credit Union (CCU) is hiring - join our team as a Digital Experience Specialist! This is a fantastic opportunity if you have a passion for best-in-class digital user experiences.

Schedule/Location:

• This position offers a hybrid work schedule where 2-3 days of your work will be onsite at our modern and amenities driven Lake Forest office location and the rest will be spent working remotely.
• Local Northern IL/Southeast WI/ NE Indiana candidates only!

As a Digital Experience Specialist, you'll be responsible for creating best-in-class digital user experiences for our members. You'll work cross-functionally to manage online banking projects from start to finish that are related to new features and enhancements for CCU members. Also, you'll ensure the member is first by recognizing pain points and friction to identify opportunities to improve the member experience.

Major Duties and Responsibilities

• Manage the implementation of both major and minor changes and enhancements with internal stakeholders and technology partners. Oversee the full project lifestyle such as discovery, requirements gathering, development collaboration, testing, launch, and post launch evaluation. phases, and measure outcomes for continuous improvement Projects may include backend upgrades, system improvements, and user-facing enhancements.
• Identify common member experience opportunities through a variety of listening methods including survey responses, stakeholder feedback, behavioral analytics, and support tickets. Combine qualitative and quantitative data with UX/UI best practices to recommend solutions.
• Serve as the subject matter expert for digital banking experience and platform. Maintain comprehensive knowledge of digital banking platform capabilities. Document user journeys, and wireframes. Stay informed on trends, competitor strategies, and best practices.
• Ensure the experience aligns with brand standards and accurately represents products and services. Collaborate closely with CCU Marketing and Product teams. Help deploy related content in digital banking.
• Participate hands-on in quality assurance and testing activities including preparing test cases, validating data, identifying and tracking issues, and confirming successful resolution. Review and respond to member feedback through various channels, sharing progress and implementation status.

Qualifications:

• High School diploma required. Bachelor's Degree in UX/UI, Business, Technology, Sciences, Arts or Related is preferred.
• UX/UI Certification is preferred
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  3-5 Years' Experience in Digital / Interactive Project Management or related is required.

  
  
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  3-5 Years' Experience in Leading cross functional resources and vendors is required.

  
  
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  3-5 Years' Experience in Authoring Test Cases, Functionality Testing, Regression Testing, or Related is preferred.

  
  
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  Enthusiasm for and strong interest in delivering a great web/mobile user experience. You just don't work on the user experience; you live and breathe it!

  
  
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  Strong written and verbal skills to communicate with members and cross-functional colleagues

  
  
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  Computer proficiency in Microsoft products including Word, PowerPoint, Excel, Project and SharePoint

  
  
• Knowledge of common project management tools such as Microsoft Project and working with the creation and editing of Microsoft SharePoint pages
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  Strong critical thinking and problem-solving skills

  
  
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  Excellent organizational, time management and detail orientation skills

  
  

Compensation & Benefits:

Budgeted amount for annual salary is $70,000. Position is eligible for an annual bonus opportunity.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4 billion in assets and serves more than 260,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.