Customer Upgrade Specialist

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who we Are Looking For:

The Customer Upgrade Specialist is responsible for guiding customers through the transition from legacy Crisis24 solutions to our newest platforms. Completing each project on time and with high customer satisfaction will be a critical component of this role.

What You Will Work On:

• Successfully guide customers through the upgrade process.
• Oversee customer interactions throughout the upgrade process, ensuring high levels of satisfaction and proactively addressing concerns.
• Serve as the escalation point for complex issues, providing guidance and resolution strategies to both internal teams and customers.
• Collaborate cross-functionally with sales, product, and support teams to ensure a seamless upgrade experience.
• Identify opportunities for upselling additional services or solutions during the upgrade process and work with the sales team to capitalize on these opportunities.
• Drive continuous process improvements to enhance efficiency, customer experience, and overall upgrade success rates.

What You Will Bring:

• Bachelor's degree in business administration, Project Management, Information Technology, or a related field.
• 1-3 years of experience in customer success, project management, or implementation roles
• Proven track record of successfully managing customers
• Familiarity with cloud-based solutions and SaaS platforms
• Excellent interpersonal and communication skills, with a customer-first mindset.
• Experience with CRM and project management tools such as Salesforce, JIRA, or similar platforms.
• Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.