New

Practice Coordinator

University of California - San Francisco Campus and Health
United States, California, San Francisco
Jun 21, 2025
Practice Coordinator Temporary Employment Program Temporary Employment 85296BR Job Summary As a key member of UCSF's patient-focused care team, the Practice Coordinator 3 (PC 3) serves as the public face of the practice and plays an essential role in coordinating administrative and patient services. This role requires strong organizational skills, professionalism, flexibility, and an ability to multitask in a fast-paced healthcare environment. The PC 3 supports all facets of practice operations, from scheduling and authorizations to revenue cycle functions, patient interaction, and IT systems. Key Responsibilities: New Patient Coordination Manage new patient referrals and intake processes Schedule and register patients, obtain insurance and authorization details Coordinate pre-visit communications and documentation Advanced New Patient Coordination Review medical records and triage new patients to appropriate providers Coordinate interdisciplinary consultations and complex case prioritization Surgery Scheduling Schedule outpatient/inpatient surgeries and pre-op appointments Coordinate with providers, admissions, and billing for surgical logistics Obtain and track surgical authorizations Revenue Cycle Support Collect copays and communicate billing policies Process insurance authorizations and billing documentation Address patient billing concerns and monitor denials Check-In/Front Desk Operations Greet and register patients; assist with Kiosk use Maintain waiting area; manage delays and service recovery Promote front desk workflow improvements Administrative & Patient Care Coordination Schedule follow-up appointments and tests Triage calls and respond to patient inquiries Provide support for medical documentation and provider communication ApeX & IT Systems Use Manage referrals, encounters, smart phrases, and MyChart messages Schedule complex appointments using Cadence and Apex systems Support reporting, billing, and IT documentation workflows Phone Bank & Customer Service Answer patient calls and route inquiries appropriately Respond to web appointment requests and manage CRM documentation Leadership Support Serve as liaison for escalated issues Support training and orientation of new staff Lead or contribute to performance improvement initiatives The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. Required Qualifications High school diploma and four years related experience, or college degree and six months experience, or equivalent Strong customer service, communication, and organizational skills Experience with Microsoft Office and multiple data systems Demonstrated ability to multitask, problem-solve, and work independently Successful background clearance and cash handling authorization Preferred Qualifications Experience in a healthcare environment (e.g., scheduling, billing, or insurance verification) Familiarity with Epic (APeX) system Multilingual skills (Spanish, Cantonese, Russian preferred) About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Organization TEP Job Code and Payroll Title 004818 PRACTICE CRD 3 Job Category Administrative Support, Support Services, Temporary Employment Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class Temporary Employment Percentage 100% Location Berkeley, CA Campus Berkeley Work Style Fully On-Site Shift Days Shift Length 8 Hours