Development Databases Manager - New York, NY

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The Legal Aid Society has an opening for a Development Databases Manager to work in the Development team.

As a member of the Development team, the Manager, Development Databases owns, manages, and expands best practices for The Legal Aid Society's CRM/donor databases. They will take ownership of the Development databases and oversee all gift processing, data management, donor segmentation, generating donor distribution lists, and other donor services that support the daily operational needs and fundraising initiatives.

The Manager will oversee two direct reports and will utilize the fundraising database to maintain up to date and accurate donor information, develop systems and standard reports to track prospects, and oversee donor stewardship and acknowledgements. They will also work closely with the Director of Development Operations in the planning and execution of next generation technology strategy and updates, related staff training, and establishing corresponding policies, procedures and protocols, and preparing process documentation.

ESSENTIAL DUTIES/RESPONSIBILITIES

Revenue Processing and Donor Stewardship

• Oversee the processing of the gifts to ensure they are entered correctly and allocated to correct funds and campaigns
• Ensure the timely and efficient processing of all in-house donor acknowledgements
• Manage and track all donations for monthly financial reconciliation and annual financial statements
• Fulfill information requests from the database, including email lists, queries and reports
• In partnership with the Director of Fundraising Operations, develop and execute processes that support colleagues in donor facing roles, assisting them in the management of their portfolios and the donor pipeline
• Leverage database software to generate fundraising dashboards for Finance and senior leadership

Fundraising Campaign Support

• Create mailing lists and segmentation from RE NXT, as they pertain to the direct mail and various campaigns
• Coordinate with Direct Mail vendor to support the production of hard copy quarterly mailings
• Responsible for Annual Report donor list preparation

Database Maintenance and Technology Innovation

• Work with Development Operations team to continue to adapt, strengthen and provide suggestions on all aspects of the database - structure, best practices, reporting, and processes
• Regularly examine processes to look for ways to improve efficiency and automation
• Execute recurring database system updates/upgrades
• Ongoing management of various data records and segments
• Ensure data quality by designing and executing regular audit processes
• Process regular NCOA, Deceased, and other system updates

Team Development and Supervision

• Oversee Development Associate(s), who support Revenue Processing, Data Entry, Donor Acknowledgements, Metrics, and Process Improvement Functions
• Oversee and train Development staff on new technology
• Assist the Chief Development Officer and Director of Fundraising Operations on various projects
• Schedule employee hours, assign work, approve time off and remote work schedule requests following the guidance of LAS policy and procedures
• Attend management meetings, participate in management trainings, and utilize current employment policies, practices and guidance as provided by management and Human Resources
• Conduct management and supervision practices that affirmatively support equity and inclusion in the workplace
• Supervise direct reports in setting performance standards, provide routine feedback as well as coaching/counseling, and issue disciplinary action as needed
• Identify and provide training and development opportunities and ensure mandatory trainings are completed
• Identify, delegate, and document work responsibilities, roles, and procedures to meet the mission of the department
• Identify and implement department/unit management and accountability practices to improve performance
• Resolve employee conflict, complaints, and address union concerns, with guidance from Human Resources
• Lead organizational and culture change for the unit

Professional Development and Other Duties as Assigned

• Participate in continuous professional development
• Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment
• Other duties as assigned

QUALIFICATIONS

Required qualifications:

• Bachelor's degree and at least 4 years of work experience; a combination of 8+ years of post-secondary education and work experience will also be considered

Preferred qualifications:

• Ability to work with databases and development software applications, specifically Raiser's Edge NXT and Omatic is strongly preferred

KNOWLEDGE, SKILLS AND ABILITIES

Position Based Knowledge, Skills, and Abilities:

• Excellent written communication skills
• Excellent computer skills with fundraising software, and proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint, etc.)
• Ability to use Blackbaud e-marketing
• Flexibility, patience, and the ability to work productively in a team environment and independently, and the willingness to meet unexpected demands with a positive attitude
• Excellent organizational skills and attention to detail, with the ability to work productively in a fast-paced environment and prioritize a multi-faceted workload under strict deadlines
• Excellent judgment and project oriented skills
• Ability to meet and manage multiple deadlines, and multi-task

Supervision Knowledge, Skills and Abilities:

• Ability to schedule, assign, and manage work and resolve problems as needed.
• Ability to manage the work including: assessment of work process and outcomes, gathering relevant information about the work, recommending alternatives, or elevate issues as needed.
• Ability to clearly identify roles, responsibilities, delegate tasks and hold people accountable.
• Ability to create and implement effective communication plans.
• Ability to provide meaningful performance feedback for professional development including having difficult conversations and resolving sensitive employee issues.
• Pursue continuous learning on forms of systemic oppression of marginalized identities and establish team norms and management practices using an equity mindset and informed by inclusive practices.

Organizational Knowledge, Skills, and Abilities:

• Commitment to Legal Aid Society's mission to secure equal justice before the law for all New Yorkers.
• Interpersonal and communication skills that enable healthy and productive working relationships.
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect.
• Commitment to Legal Aid Society's mission and values.

Physical, environment, travel, and other duties required:

• Mostly sedentary, significant time using a computer and monitor; communicating and meeting using video.
• May or will require travel within NYC, across the five-borough region.
• Ability to lift 10 pounds on an occasional/routine basis.

SALARY AND BENEFITS

The salary range represents a good faith estimate of the range we expect to pay for this role. The actual salary offered may vary depending on many factors, including but not limited to job-related knowledge, skills, and experience, as well as collectively bargained salary steps for unionized roles.

Salary Range: $96,000 - $102,000

The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Click here to read more about benefits.

Higher Education and Loan Forgiveness

The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs. Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice. To learn more, click the links below.

studentaid.gov

hesc.ny.gov/loan-forgiveness-programs

WORK AUTHORIZATION

All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit. We are currently unable to sponsor employment visas or permits. (However, for citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa.)

HOW TO APPLY

All applications must be completed online via the career portal. We do not accept emailed applications. Submit the following documents as a combined PDF:

• Cover Letter
• Resume

For technical difficulties or questions regarding this posting, please email jobpostquestions@legal-aid.org.

EQUAL EMPLOYMENT OPPORTUNITY

As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one's internal deeply-held sense of one's gender which may be the same or different from one's sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one's name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us and our ability to build strong relationships with our colleagues. Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.

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Manhattan - Legal Aid Society Headquarters