SCA Senior Data Entry Clerk - National Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

This position is responsible for contacting medical and/or dental healthcare professionals to retrieve missing or incomplete documentation of requested services and ensure customer/contract specifications are being met. Inform and educate office providers on expectations of service delivery and appropriate documentation of medical/dental services. Analyze order requests and determine appropriate course of action based on contract specifications with varied requirements and specific service component expectations.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Contact health care providers and customers by telephone using inbound/outbound phone queue to retrieve missing medical and/or dental components on service paperwork. Including discussing medical and/or dental services with providers to ensure services are completed correctly and up to the customer/LHI contract guidelines
• Update internal LHI and external customer database(s) by inputting medical and/or dental service results and initiating appropriate task in event tree; clearly and concisely document updated notes and make changes to service documentation
• Review all medical/dental service orders to ensure strict turnaround times are met; assist various LHI departments to ensure customer designated time frames are met by contacting Customers, and/or internal operational departments of outstanding issues and resolve discrepancies to ensure services requested by customer are completed in expeditious timeframes
• Review hand-written paper documentation from provider and transpose and transcribe medical information onto fillable electronic form to ensure accurate transfer and final medical review that includes profiling and status changes of customer records
• Utilize external databases to update medical readiness services for employee. This includes multiple component databases. This could include ordering eyewear prescriptions, medical exceptions, and mobilizing/readiness status
• Urgent requests are processed in stricter time frame turnarounds established outside contract requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years similar or related work experience; equivalent combination of education, experience and/or applicable military experience will be considered
• Data entry and customer service experience
• Knowledge of healthcare documentation and terminology
• Proficient typing ability
• Intermediate computer skills including Microsoft Office programs and electronic file/database management experience
• Demonstrated ability to perform detailed work with a high degree of accuracy
• Proven solid analytical thinking, multi-tasking, organizational and time management skills
• Demonstrated excellent verbal and written communication skills
• Proven ability to influence and be assertive through use of verbal, written and interpersonal means with a diverse group of people/disciplines at all levels of an organization
• Proven ability to work independently as well as with a team and must be able to problem solve and propose solutions in a fast-paced environment
• Proven to show an appropriate level of assertiveness in performing work responsibilities under time-sensitive deadlines established by contract requirements
• Demonstrated willingness to work special projects as directed
• Proven ability to recognize inconsistencies in data

Preferred Qualifications:

• National Career Readiness Certificate
• Medical or dental transcription

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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