Manager-Technical Vendor Management

Now hiring a Manager-Technical Vendor Management!

Presbyterian Healthcare is hiring a Manager-Technical Vendor Management. The IT Technical Vendor Management Manager is responsible to be the liaison with strategic IT infrastructure vendors and is responsible for assuring that the organization achieves its business objectives through effective, productive relationships across all levels of the organization and with key providers. The IT Technical Vendor Management Manager is key in achieving end-to-end business and service outcomes in multi-sourced hybrid service ecosystems. The IT Technical Vendor Management Manager will coordinate service delivery of each service provider according to the contracted services, specifically the IT Service Desks, outsourced enterprise infrastructure service providers, Desktop Support, Vitalyst and Print Services. The IT Technical Vendor Management Manager will be responsible to manage service level objective and vendor financial performance to budget. The manger will serve as a critical integration point of contact with the Enterprise IT Governance Committee, the IT Contract Management and the Service Integrated Management team services to improve end-to-end management of Presbyterian*s hybrid IT services ecosystem. The IT Technical Vendor Management Manager reports to the Director Integrated Service Management.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Full Time - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Remote work from home: this job is intended to be conducting in the state of New Mexico. This a a hybrid work situation.
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Prefer Qualifications

• Ability to build and maintain positive relationships with vendors and internal stakeholders. Excellent negotiation and communication skills. Strong analytical and problem-solving abilities.
• Proficiency in contract , financial, and project management.
• Ability to work effectively in a fast-paced, dynamic environment as an individual or in a group setting.
• Strong understanding of IT services, technology, and industry best practices.
• Detail-oriented with a high level of accuracy. Adaptable and open to change, with a willingness to learn and grow.
• Knowledge of ITSM/ITIL and ServiceNow a plus

• Bachelor s degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
  
  
• Other Minimum Experience:
  Strong organizational skills, with the ability to analyze processes, identify contributors, work across organizational boundaries and prioritize actions
  
  
• Ability to develop strong knowledge of the technology or service delivered by the vendor, its market, strategic plans and innovations, competitors, challenges and market trends

• Strategy and Governance Excellence
  Responsible for developing and presenting operational, financial and IT solutions to departmental and Enterprise IT governance structures. Accountable for internal and external communications (within IT, external to IT, and external to PHS).
  Collaborates with IT, operational and clinical leaders supporting departmental plans, identifying IT solutions and delivering business value
  Responsible for designing and implementing vendor management processes that are aligned with business and Enterprise IT Governance processes
  
  
• Operational Excellence
  Manage and monitors vendor and contract performance terms
  Work collaboratively with IT and business service owner to achieve business objectives
  Develop working level agreements with service owners and service providers
  Evaluate emerging SLA/OLA offering
  
  
• Workforce Engagement
  Responsible for assessing and supporting technical and operational team staffing and skills requirements, coaching and mentoring team members, setting goals and expectations with appropriate Service Owners and staff and monitoring of progress over time.
  
  
• Service Excellence
  Provides strategic vendors with the resources necessary to facilitate IT projects and management, including business requirements, process documentation, relevant materials, status updates and feedback mechanisms
  Responsible for supporting department level metrics/goals and objectives, as well as reporting service accomplishments and plans on a regular basis
  Work collaboratively and dynamically with service providers and PHS service owners
  
  
• Industry Excellence
  Responsible to develop subject matter expertise with best practices, contract and pricing models, service delivery, performance management, methodologies and processes utilized with IT service providers
  Responsible for implementing and executing compliance with all regulatory and security requirements associated with system design, implementation, and ongoing support.
  Responsible for supporting well accepted framework-based best-practices

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.