Service Desk Technician

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Alabama, Huntsville
Jun 12, 2025
Description This position is more like a Tier 1.5, with 75% of calls being Tier 1 level and 25% being Tier 2. The main requirement is at least a year of help desk experience. The position is local and in-person, supporting our client as a whole, with about 15,000 employees and handling inbound calls and tickets. On average, technicians take 8-15 calls a day and touch 30-60 tickets a day, resolving issues or reassigning them to corresponding teams. Day-to-day responsibilities of the position include: password resets, application support issues, local software/printer issues, and anything that could happen on a computer. Technicians may touch up to 60 tickets a day, which can come through email or directly through the ticketing system. They also manage the cell phone environment, procure devices, and support issues with emails on phones. The main tools used are AD support, Office support, ERP system support, self-support, VPN support, and ServiceNow. Active Directory is one of their most used tools for password resets and account management. They also use groups for licensing and VP, and handle issues with emails on phones, carrier issues, and VPN support. Global Protect is the VPN they use, and ServiceNow is their ticketing system. Skills Help Desk, Windows, Customer Support, Active Directory, Phone support, Technical support, Ticketing system, Help desk support, Service desk, Troubleshooting, Customer service, Vpn, Servicenow, Office 365, Outlook, Application support Top Skills Details Help Desk,Windows,Customer Support,Active Directory,Phone support,Technical support,Ticketing system,Help desk support,Service desk,Troubleshooting,Customer service,Vpn Additional Skills & Qualifications -Must have efficient time management and multitasking capability -Ability to identify the criticality and/or urgency of IT issues using business knowledge -Ability to work in a fast-paced environment -Pays attention to detail -Works well in a team environment Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Huntsville,AL. Application Deadline This position is anticipated to close on Jun 25, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.