Chiropractic Navigator

About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune's Top Workplaces for the fifth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

About the Chiropractic Team

Our Chiropractic team provides non-invasive, hands-on care focused on musculoskeletal health and overall patient wellness. With a collaborative, patient-centered approach, the team works closely with other departments to deliver seamless, effective care that supports long-term health goals.

Mission for Position

As a Chiropractic Navigator, you're more than a scheduler or front desk contact-you're the connection point between patient care and operational excellence. Your work supports not just one provider, but the entire system that ensures patients feel informed, supported, and cared for from check-in to follow-up.

Duties & Responsibilities

• Greet patients warmly, guide them through the intake and checkout process, and ensure all documentation is complete
• Help patients understand their treatment plans, clinic services, and home care instructions
• Schedule visits, confirm appointments, and provide timely follow-up communication to support continuity of care
• Prepare exam rooms and maintain essential supplies and equipment
• Assist with patient flow during visits to keep the day running smoothly for both patients and providers
• Monitor scheduling trends, appointment metrics, and cancellations to identify workflow opportunities
• Maintain accurate records in the EMR, ensuring HIPAA-compliant documentation at all times
• Verify insurance eligibility, obtain prior authorizations, and process billing codes (CPT, ICD-10)
• Track provider productivity and assist with compliance documentation related to licensure and continuing education
• Act as a liaison between providers, patients, internal departments, and external contacts
• Support quality improvement initiatives and help implement new ideas that drive service line growth and operational efficiency

Position Type

This is a full-time, hourly position with Monday-Friday daytime hours

Position Type

This is a full-time, hourly position with Monday-Friday daytime hours

Qualifications

• High school diploma or equivalent required
• Associate or bachelor's degree in health administration, kinesiology, or related field preferred
• 1-3 years of experience in a healthcare or chiropractic office setting

Ideal Candidate

• Familiarity with chiropractic terminology and billing
• Proficient with Microsoft Office and electronic medical records
• Knowledge of HIPAA compliance standards
• Demonstrates attention to detail in scheduling, documentation, and communication
• Shows initiative in problem-solving and improving clinic workflows
• Values patient-centered care and fosters a welcoming environment
• Communicates clearly with providers, patients, and team members

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset!

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications, and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we're proud to provide!

Interested, but will the schedule work for you? Have questions on organizational culture, team fit or day-to-day experience?

>>>Contact Kelly Hotchkiss to discuss the possibilities further:

Kelly Hotchkiss, Director of Clinic Nursing

P: 218-894-8624

E: kellyhotchkiss@lakewoodhealthsystem.com