Information Technology Technical Associate (IT Operations - Technical Associate)
Information Technology Technical Associate (IT Operations - Technical Associate)
Hiring Department: UIC Division of Specialized Care for Children
Location: Springfield, IL USA
Requisition ID: 1033488
FTE: 1
Work Schedule: Monday-Friday 8am-430pm
Shift: Days
# of Positions: 1
Workplace Type: Hybrid
Posting Close Date:
Salary Range (commensurate with experience): $85,000.00 - 105,000.00 / Annual Salary
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
The IT Operations - Technical Associate will provide advanced technical & project support for DSCC IT service environments. This role manages complex technical and day-to-day operational activities, supports team project activities, and drives innovation through custom integrations and advanced reporting solutions.
The operational environment currently includes the following technologies (subject to change):
Microsoft Platforms: Hyper-V, Windows Servers, SharePoint, SQL, Site 24x7 monitoring, Active Directory, Windows workstations, Splunk.
ManageEngine ServiceDesk Plus for ticketing, assets management, and change management, LanSweeper for server/workstation asset scanning.
Technologies integrated into this environment include:
o IP networking: Cisco Routers, Cisco FirePower appliance
o Cisco Meraki WiFi and Switch environment
o Dell Servers, Microsoft Surface laptop computers
o VoIP softphone technology
o Manage software/hardware licensing
o SSL Certificate Management
o Disaster Recovery/Backup Solution Administration
o Fax Administration
o File Server Management
Provide technical leadership for the Internal IT support team involved in the administration and day-to-day operational activities associated with IT systems and services
Support project leadership and management , including development of project documentation within established processes and procedures
Provide technical leadership of the team performing administration and dayto-day operational activities, managing performance and organizational change within established processes and procedures
Collaborate with Management, Application Owners, vendors, and state agencies such as the IL Department of Healthcare and Family Services and the IL Office of the Comptroller to facilitate project definitions, timelines, and deliverables
Develop and provide metrics and analysis to show the quantity and quality of work
Participate in assigned cross-functional teams as assigned
Research and recommend new methods and techniques to improve business processes and efficiency through technical and service offerings
Maintain, develop, and continuously improve Network and Server Infrastructure
Work on-call for after-hours support, operations, and patching related to server/network infrastructure on a rotating basis. Available to respond to outages when appropriate.
Ensure data security and destruction per University policies when disposing of computerized equipment.
Act as Unit Security Contact (USC) for department access to University Enterprise Systems.
Travel to all DSCC regional offices throughout Illinois to perform any of the abovementioned duties or other assignments.
Advanced Reporting and Analytics
Create and manage sophisticated Splunk reports and notifications to enhance system monitoring and performance analysis that leverage diverse log sources, including Windows servers, network infrastructure, Azure virtual infrastructure, and others
Develop and maintain complex reports using SSRS and Power BI, providing critical insights for decision-making
System Integration and Automation
Design and implement custom integrations among multiple systems, including ManageEngine ServiceDesk and leveraging advanced scripting techniques.
Develop and maintain PowerShell scripts to automate routine tasks and improve operational efficiency
Create custom workflows, applications, and reports using Microsoft Power Platform to streamline business processes
Database Management and Custom Application Development
Demonstrate expert-level proficiency in database management and design, with the ability to create new relational databases that integrate seamlessly with custom applications
Develop and enhance custom applications using Power Automate, incorporating advanced scripting and functions through the Deluge programming language
Manage, update, and enhance existing custom-developed applications, including C# code that integrates DSCC's data warehouse with the Qualtrics Survey platform
Technical Leadership and Innovation
Provide technical guidance and direction to team members on advanced topics such as system integration, custom scripting, and database optimization
Continuously evaluate and implement new technologies to improve IT operations and service delivery
Develop and present current and future plans or services to DSCC stakeholders, including leadership groups
Make product and vendor recommendations
Act as a vendor liaison
Perform other related duties as assigned
Ability to read and interpret field mappings from source to target systems.
Familiarity and ability to work with file translation and Electronic Data Interchange (EDI) format.
Configuration and monitoring of file translation and file transmission technologies.
Minimum Qualifications
- High school diploma or equivalent.
- Any one or any combination totaling two (2) years (24 months) from the following categories:
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.
Bachelor's degree or 10+ years of professional work experience in the Information Technology field. 7+ years of experience performing application administration/management of similar complex technical environments and support projects 2+ years of supervisory or technical service leadership experience 2 years of experience managing cloud technologies and creating integrated solutions with on-premises systems 2 years of experience with SSRS (SQL Server Reporting Services) and advanced data visualization techniques
Preferred Qualifications
Certification in ClientTrack Query Designer, Report Designer, Data Explorer, Dashboard Designer, and/or Workflow Designer. Experience with healthcare IT systems and compliance requirements (e.g., HIPAA) Advanced knowledge of Splunk, including report creation and alert management
Expertise in Microsoft Power Platform, including Power BI and Power Automate
Proficiency in PowerShell scripting and C# programming Strong understanding of database management systems and relational database design Familiarity with the Deluge programming language and its application in custom integrations Demonstrated ability to manage and enhance complex, custom developed applications Strong problem-solving skills and ability to work independently on complex technical challenges Familiarity with Azure Storage Accounts and SAS Token security practices. Knowledge of web technologies and API integration, including working with webhooks and RESTful services
Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan, paid leaves such as vacation, holiday, and sick, tuition waivers for employees and dependents.
To view a complete list of employee benefits please visit: https://www.hr.uillinois.edu/benefits
The budgeted salary range for this position is $85,000 to $105,000.
We strive to provide competitive salary, considering factors such as available market data, internal equity, candidate experience and qualifications, and budget constraints. The final salary offer will be determined through a thorough assessment of these elements.
It is not typical for an individual to be offered a salary at or near the top of the full range for a position.
To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/15063?c=uic
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University of Illinois Chicago
Jun 07, 2025