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Business Administrative Associate, Customer Service-Univ Payables (Hybrid)

University of Illinois Chicago
United States, Illinois, Chicago
Jun 07, 2025
Connect With Us APPLY NOW Business Administrative Associate, Customer Service-Univ Payables (Hybrid) University Payables - Hybrid Posting Category:Hide Apply Now Under the general supervision of a designated supervisor, incumbent independently performs a variety of complex technical and functional duties related to meeting the daily operational needs of University Payables. Work is performed in an office setting and is sedentary for the most part. No unusual physical exertion required. UPAY is currently operating under hybrid work model where most of the work will be performed at a home office while some job functions must be completed in the UPAY office. This position requires the ability to work effectively in a fast-paced environment where new challenges arise every day. Problem solving, the ability to adapt and respond in a timely and professional manner, high attention to detail, and exercising good judgement are some of the skills that will lead to success. This is a team-oriented position that works collaboratively with a variety of units and departments both within University Payables and the University of Illinois, as well as with customers outside of th DUTIES AND RESPONSIBILITIES Provides University Payables (UPAY) expertise with vendors and units by interpreting and communicating policies, procedures, and federal and state statutes. Inquiries can be complicated in nature and require in-depth research to ensure accurate responses. Maintains the integrity and security of sensitive financial and personal information. (20%) Provides UPAY Customer Service Help Desk support with vendors and units by conducting research and analysis of transactions in various systems and databases. Consults with vendors, units, campus purchasing and/or other OBFS units through E-mails, telephone calls and the Service Desk message system, as appropriate, to verify information and to determine the appropriate courses of action. Researches, answers and troubleshoots problems, maintains documentation of resolved cases and solutions, while actively supporting the daily tasks of the Customer Service section. (20%) Works with the supervisor to establish, to develop and to administer a review of process standards, instructions and other documentation for the section to be used as a resource for customer service responses. (20%) Develops subject matter expertise and serves as a liaison in order to support staff and serve as a resource with customers as front-line staff. Assists staff with appropriate and timely assistance with complex situations and challenging customers while maintaining a professional demeanor. (15%) Coordinates and assists with staff development and delivery of training and training documentation for the Customer Service/Operations section to ensure unit compliance; coordinates logistics and delivers training sessions as needed; maintains training documentation for Customer Service section, resources and policies. (10%) Cross-trains on other functions within UPAY for the success of the unit. Uses University systems, policies and other available resources to research and verify information while resolving customer issues appropriately and in an accurate, timely fashion. (10%) Other duties and special projects appropriate for a Business Administrative Associate. (5%) QUALIFICATIONS Bachelor's degree in business administration, management, or a field related to the position. Two (2) years of professional business, financial, and/or managerial work experience. (NOTE: A Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.) Based on position requirements, additional education, training, and/or work experience in an area of specialization inherent to the position may be required. KNOWLEDGE SKILLS AND ABILITIES Knowledge of generally accepted accounting principles and accounts payable best practices. Familiarity with the Business and Financial Policies and Procedures Manual of the University of Illinois, and State of Illinois and University procurement statutes, regulations and procedures. Excellent organizational and communication skills. Interpersonal skills that reflect courtesy, diplomacy, and a collaborative approach to develop and maintain effective work relationships. Proficiency with Microsoft Outlook, Word, Excel, and One Note; Prefer experience with Banner Finance, Banner Document System (BDS), iBuy, P-Card, T-Card and Chrome River applications. Ability to work independently and exercise good judgment and discretion in the performance of all work assignments. Ability and willingness to perform at consistently high levels and to demonstrate initiative in the performance of duties. APPOINTMENT INFORMATION This is a 100% Full Time Civil Service Business Administrative Associate position. The expected start date is 6/23/2025. Sponsorship for work authorization is not available for this position. The budgeted salary range for the position is $49,000.00 - 51,000.00. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. System Office jobs such as this one are not eligible for the Referral Program. Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. #LI-AB1 APPLICATION PROCEDURE & DEADLINE INFORMATION For full consideration, please click the APPLY NOW link on this page to submit an application on the university portal accepting applications for this system office position by 6 pm on 6/23/2025. System Human Resource Services (217) 333-2600 erhr@uillinois.edu The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the System Human Resource Services, Diversity, Equity and Inclusion at 217-333-2600, or by emailing ADAaccessibility@uillinois.edu. Requisition ID: 9000861 Job Category: Civil Service Campus Location: Urbana . Requisition ID: 9000861 Job Category: Civil Service Campus Location: Urbana APPLY NOW Looking for more University of Illinois positions? We invite you to search for positions at each of the University of Illinois' Universities and the University of Illinois System Office. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations. Click the links below to search for other University of Illinois positions. University of Illinois Chicago University of Illinois Springfield University of Illinois Urbana-Champaign University of Illinois Foundation Employment Notices - View Federal and State notices related to employment at the University of Illinois System. Offers of employment by the University of Illinois System may be subject to approval by the University's Board of Trustees and are made contingent upon the candidate's successful completion of any criminal background checks and other pre-employment assessments that may be required for the position being offered. Additional information regarding such pre-employment checks and assessments may be provided as applicable during the hiring process. The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act. The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit System Human Resource Services website. As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employmsent eligibility. Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-9c06184149e4814ea5f9e146f01566e1