New

IT Site Support Technician

TEKsystems
$18.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
Jun 07, 2025
Description Job Functions, Essential Duties and Responsibilities Perform imaging and other software installations on computers Prioritize help tickets properly and communicate updates to users and the support team as appropriate. * Record, track, and document the troubleshooting request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. * Build strong working relationships with end users to set service level expectations and align support with business requirements. * Use proper judgment while complying with escalation workflow to determine problems that need escalation. Escalate problems (when required) to the appropriate IT teams. * Identify and learn appropriate software and hardware used and supported by the organization. Hardware and Software Requests * Prioritize end user requests for software and hardware. * Perform workstation builds including installing and upgrading software, implementing required software and configuring systems and applications. Other Duties and Responsibilities * Knowledge and understanding of Security requirements in the Corporate and Divisional Security Policies and adherence with the policies. * Knowledge of Corporate Human Resource policy and procedure, especially as it relates to technology usage. * As requested, participate in disaster Top Skills Details help desk,ticketing system,sccm,troubleshooting,windows,desktop,servicenow,hardware,service desk,support,help desk support,technical support Additional Skills & Qualifications willingness to learn wearing many different hats on service desk Experience Level Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in St. Louis,MO. Application Deadline This position is anticipated to close on Jun 11, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.