PC/LAN Technician Senior Lead

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The PC/LAN Technician Sr. is responsible for providing the highest level of technical expertise while maintaining software and hardware service for the Maricopa County Sheriff's Office. This position performs complex analytical, technical, and administrative work in the troubleshooting, planning, design, and installation of new and existing PC/LAN systems. May be responsible for training, monitoring, and assigning work to a small number of technical support staff.

About the Maricopa County Sheriff's Office:
Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency. We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. We come together as a team to support and provide public safety.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Experience

• Associate degree in Computer Science or a closely related field.

And

Experience

• Five (5) years of troubleshooting and maintaining PC/Server software, hardware, and applications experience.

OR

Combined education and experience qualifications

• An equivalent combination of related post-secondary education and/or job-related experience may be substitute for the minimum qualifications on a year-per-year basis

Other requirements:

• You must possess a valid Arizona driver's license or can obtain a license by the time of hire.
• Training that may be provided on-the-job: FEMA NIMS - IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass an extensive background review.

Our Preferred Candidate has

• Previous IT or Technology Senior/Lead professional experience.
• Previous experience working in a law enforcement environment.
• CompTIA A+ certification and/or Network + certification.
• Experience supporting Windows 10 / Windows 11.
• Experience supporting Microsoft Office or Microsoft 365.

Compensation is more than a salary with MCSO:

• Growth and stability since 1871
• Choice of three medical plans - starting as low as $70/month
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays - 10/year + 1 personal day
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension: Enrollment in Arizona State Retirement System
• Paid Parental leaves (birth/adoption)
• 10% discount at KinderCare facilities in the Valley and upcomingMCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms
• Employee Discounts
• Learn more at Benefits Overview

Working conditions:
Work typically occurs indoors in an office environment. Tasks require ability to handle interruptions, high work volume applying accuracy and concentration. Position requires ethical conduct and a professional demeanor.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work Environment:

• Indoors
• Rarely outdoors or in temperatures above 90 degrees
• Occasionally in Detention facilities
• Rarely in a confined area
• Conditions may have exposure to bright or dim lighting
• May require use of stairs and ladders
• May encounter high noise levels

Physical Environment:

• Sitting, standing, walking
• Driving a vehicle
• Speaking, hearing, seeing, reading
• Bending, kneeling
• Crawling, crouching
• Lifting floor to waist fifty (50) pounds
• Lifting waist to shoulder twenty-five (25) pounds
• Lifting shoulder to overhead twenty-five (25) pounds
• Carrying a weight of twenty-five (25) pounds for 200 feet
• Pushing/pulling a weight of fifty (50) pounds for 200 feet

Social Environment:

• Interruptions
• Time pressures
• High volume of work
• Handling multiple or complicated tasks, frequently changing tasks, unscheduled tasks
• Accuracy
• Decision making
• Concentration/vigilance
• Teamwork
• Working in close physical proximity with others
• Conditions may include working in emergency situations, overtime/rotating shifts, and public contact
• Conditions may rarely include dangerous environment, isolation

Essential Job Tasks

• Troubleshoots and resolves advanced or highly technical hardware problems including PCs, Laptops, monitors, printers, and other peripheral equipment.
• Troubleshoots and resolves highly complex software problems including software installations, updates, and maintenance.
• Troubleshoots LAN connectivity problems.
• TroubleshootsWireless Network connectivity problems.
• Completes non-routine work orders and moves/adds/changes requests with little or no guidance, including patches, upgrades, software deployments, installations.
• Communications require technical information to technical and non-technical personnel.
• Works in conjunction with the MCSO Service Desk to prioritize and manage support calls.
• Manages Service Desk queue using Service Desk ticketing application.
• Manages priorities for support calls and scheduled installations of hardware and software to ensure their timely completion.
• Maintains high level of communication with customers to schedule hardware and software installation/support calls.
• Confers with end users to determine the types of hardware and software required.
• Distributes appropriate support calls to hardware maintenance vendors and application developers as appropriate.
• Writes programs to fulfill requirements or selects appropriate off-the-shelf software then modifies them to suit Office needs.
• Maintains inventory of personal computers (PCs), peripherals, and spare parts using Information Technology Asset Management ITAM software.
• Develops and/or modifies documentation and knowledge base articles.
• May be responsible for training, supervising, and assigning work to other IT staff, although not primarily a function of this position
• Performs back-ups of user profiles and data.
• Trains users in utilization of equipment and provide end-users with technical and hardware solutions.
• Acts as technical support on crucial projects and functions as an escalation point for complex technology issues as assigned by Commander/Supervisor.
• Must be able to provide high level technical expertise and work under limited supervision on many complex, analytical, technical, and administrative solutions while participating in the planning and installation of new and existing personal computer systems and LANs
• Must be able to operate independently and as a member of technically diverse teams
• Provides exceptional customer service when interacting with user community daily.
• Be present at work site to perform assigned tasks at the times and dates scheduled and/or assigned by the supervisor.

Knowledge, skills, and abilities:
Knowledge of:

• Dell computers, HP printers, and other peripheral equipment.
• Overall computer operations procedures, operating systems and platforms required (Windows 10/11) at the expert level.
• Current techniques and capabilities of personal computers, local area networks and wide area networks including commercial mobile broadband connectivity, multi-factor authentication and VPN Administration at the expert level.
• Software such as: MS Office365, NetMotion VPN, RSA Multi-factor Authentication, TraCS, Hexagon/Intergraph Mobile for Public Safety, Microsoft MDT, Symantec Endpoint Protection, Powershell and MS Batch scripting, Microsoft embedded and third-party Web Browsers, etc. at the intermediate to expert level.
• Hardware such as laptops, tablets and desktop docking stations, USB scanners, internal/external mobile broadband modems, mobile USB printers, etc. at intermediate to expert level.
• Wireless Network Configuration and Setup.
• Motherboards, CPU's, DVD/CD-RW's, printers, and other hardware at the intermediate level to expert level.
• Virtualization and VDI technologies, including setting up, configuring, deploying, and supporting VDI.
• Meet key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI, escalating outcomes appropriately.

Skill in:

• Providing customer service and attention to detail.
• Providing guidance, suggestions and direction to a technically diverse workforce including supervisory or advisory personnel.
• Excellent interpersonal and relationship-building skills.
• Ability to adapt and learn new technologies.
• Excellent organizational skills with emphasis on detail and follow-up.
• Excellent written and verbal communication skills.
• Virtual Application packaging and remediation desired: VMware, Dell Wyse.
• Virtual software provisioning skills (desired: VMware (vCloud/vCAC/vRAC), Dell Technologies (Wyse Clients and Management Suite).
• Virtual Desktop Administration preferably using VMware Horizon View and/or Dell Technologies VDI (Wyse Clients and Management Suite).
• Windows Desktop Administration Skills. Microsoft Windows 10.
• Deployment and Configuration Automation experience.
• Virtualization Infrastructure Experience desired: VMware vSphere, Dell Wyse Clients.
• Enjoy a fast-paced environment.
• Able to work and interact with others in a structured/team environment.
• Accuracy and attention to detail; must have organizational skills.
• Independent problem solver with troubleshooting, decision making and analytical skills.
• Requires limited supervision, self-starter, and strong time management skills.
• Flexibility and adaptability to handle competing work demands.
• Demonstrated ability to communicate to nontechnical audience on technical issues.

Ability to:

• Understand and clearly relate technical support information to other members of the organization.
• Establish and maintain successful working relationships.
• Work flexible hours and share on-call rotation.
• Participate in the development and implementation of VDI-related operational procedures and standards.
• Develop and maintain O&S Standard Operating Procedures for VDI Environment.
• Diagnosing and troubleshoot problems with PCs, software, communications devices within established procedures, responds to End User requests for technical support and assistance.
• Identify issues proactively using required and available tools.
• Work on automating system procedures and processes to evolve technology in our organization.
• Work in a ticketing system to solve escalated issues.
• Contribute to the knowledge base for troubleshooting and maintaining the environment.
• Provide documentation, processes, and technical training to service desk and lower-level team members.
• Contribute to on-call escalation to provide 24x7 support.

Selection Procedure

The hiring authority will select the successful candidate based on departmental needs.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted into a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!