Helpdesk Specialist

Primary duties include providing technical support for OEG users. This includes software and hardware support for end user devices. Identification and remediation of end user technical issues or escalation as needed. Perform basic network troubleshooting. Providing direction to technical resources. Act as a liaison between Enterprise Technical Services and the end user. Provision new devices for end users. Perform responsibilities in accordance with all company standards, policies, and procedures.

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  1-2 years of helpdesk support experience

  
  
• A working knowledge of information technology at a level normally acquired through completion of an associate degree, course certifications or equivalent experience
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  Valid driver's license required

  
  

• Industry certifications preferred

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  Excellent verbal and written communication skills

  
  
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  Ability to learn and support new systems and applications

  
  
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  Skill in organizing resources and establishing priorities

  
  
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  Problem solving methodologies

  
  

• Provide support to staff on all company-supported applications and devices
• Troubleshoot device problems, determine source, and advise on appropriate action
• Complete Information Technology project work
• Install, configure, and maintain company devices and related hardware and software
• Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques
• Identify and resolve computer system malfunctions and operations problems
• Identify and communicate opportunities for improvement
• Perform additional duties as assigned

• Medical, dental, and vision insurance
• Company paid term life insurance and AD&D coverage
• 401k retirement plan with employer match and company contribution
• PTO accrual of up to 120 hours in a full year (subject to plan terms thereafter)
• 7 company paid holidays

• Background check, credit check, MVR and drug screen may be required (will vary by position).
• Equal Opportunity Employer