Program Coordinator - Leadership Development (Temporary)

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Program Coordinator - Leadership Development manages logistics, administrative functions, and operations for a series of 12 leadership development conferences held in New York City over a three-month period. This role plays a critical part in ensuring the successful execution of a high-impact, immersive leadership experience for approximately 1,700 participants traveling from across the country. This is a temporary, four-month position based in New York, NY.

What You Will Do

• Serve as the primary logistical point of contact for all conferences, ensuring seamless coordination with venues, hotels, vendors, the program team, and participants.
• Partner with AAA to coordinate participant travel, accommodations, and event registration.
• Manage all catering orders and ensure timely, accurate delivery.
• Liaise with venue staff on room setup, audiovisual needs, catering, and hospitality arrangements.
• Prepare and organize all program and participant materials in advance of each conference.
• Communicate with approximately 1,700 participants, providing timely updates and fostering a positive, welcoming experience.
• Track and manage budgets, invoices, and vendor contracts to ensure alignment with financial guidelines.
• Oversee on-site event execution and resolve real-time issues with professionalism and composure.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Personal Leadership: Models Macy's Values and Behaviors by taking initiative, owning tasks from start to finish, and maintaining accountability. Actively engages in team collaboration to foster positive, productive relationships and sets a high standard for performance while continuously pursuing personal and professional growth.

Project Management: Demonstrates the ability to plan, execute, and manage projects efficiently-ensuring delivery on time, within scope, and on budget. Effectively organizes tasks, allocates resources, mitigates risks, and coordinates with stakeholders. Proficiency in project management tools, methodologies, and team leadership is essential.

Attention to Detail: Maintains a high level of accuracy and precision across all aspects of work, including logistics, budgets, communications, and materials-consistently managing small but critical details that contribute to overall success.

Customer Service Orientation: Proactively anticipates participant needs, addresses concerns with empathy and efficiency, and creates a warm, solution-focused experience for all stakeholders.

Interpersonal Effectiveness: Communicates clearly and respectfully, remaining approachable and considerate.

Technical Proficiency: Demonstrates strong proficiency in Microsoft Office applications, particularly Excel and Outlook, to efficiently manage schedules, data, communications, and reporting tasks. Uses technology to streamline processes and enhance productivity.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of experience in event planning, project management, or operations - preferably in leadership development, corporate training, or hospitality.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs. Must be able to be on-site for all leadership conferences.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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