Client Services Financial Coordinator (BLANK AST 3)

Under general supervision of the Client Services Financial Supervisor, act as the VMTH representative in managing hospital charges. Independently perform a detailed review of patient medical record to ensure patient examination, procedures, diagnostics, hospitalization, ICU and nursing charges are entered accurately for services rendered, prior to patients discharge. Provide support to Client Services Financial Supervisor in managing accounts receivables through solving discrepancies and providing recommendation of a means to ensure payment at time of service. This includes working with monthly statements and collection processes.

RECRUITMENT PERIOD ONE MONTH: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date.

Apply By Date: July 3, 2025 at 11:59pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Experience reviewing/reconciling medical records verifying procedures, diagnostics, testing, pharmaceuticals, and treatments; documenting services to be billed, and ensuring input prior to discharge.
• Experience troubleshooting and resolving hospitalization charge discrepancies by independently identifying charges that have not been accurately billed.
• Experience assessing and recognizing emergency situations, difficult/unpleasant situations and/or individuals and skills to take the appropriate action.
• Experience to include answering phones, taking messages and assisting clients. Experience using electronic medical records, scheduling, admissions, cashiering policies and procedures affecting services, clients, and confidentiality of records and information.
• Knowledge to discuss medical cases with clinicians and inform clinicians of items to bill or discrepancies in services vs. billing.
• Ability to verify clinicians' orders are equal to services provided.
• Math skills and basic analytical skills to review and correct data, prepare and proofread correspondence, reports, and informational documents, including the use of various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs such as Word and Excel and interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public in a helpful and positive manner.

Preferred Qualifications

• Experience with filing alphabetically, numerically, and use a terminal digit filing system preferred.
• Experience relaying/receiving medical/technical information via phone or electronic messages, prepare correspondence, reports, and informational documents.
• Knowledge of the fundamental VMTH services and standards for admissions, records, billing, disease processes, scientific terms and processes.
• Knowledge of small animal clinic procedure codes. Knowledge of animal anatomy, and medical terminology to ensure appropriate patient billing and the ability to troubleshoot.

Key Responsibilities

• 60% - Medical Record Review - Charge Capturing
• 30% - Customer Service for Billing and Daily Deposits / Bank Reconciliations.
• 10% - Specialty Coordinator(s) or Client Service Back-up Support or Team Support

Department Overview

Want to be part of the most innovative veterinary team in the country? We are looking for a Client Services Financial Coordinator to work alongside our world leading faculty clinicians and technicians, helping them teach the next generation of veterinarians while also serving the animals and pet owners of our community.

As part of the top ranked UC Davis Veterinary Medical Teaching Hospital team, our representatives are provided the following benefits:

PERSONAL LEAVE

* Vacation - earn (3) three weeks per year!

* 14 paid Holidays annually

* Sick Leave - eligible to earn up to 8 hours per month (no maximum)

COMPENSATION

* Competitive pay

* Shift Differentials

CE & Other BENEFITS

* $650 Continuing Education annual allowance

* 40 hours Paid CE annually (pro-rated based on appointment %)

* Wellness and on-site Employee Assistance Program

The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides clinical case material in support of the teaching programs throughout the School of Veterinary Medicine on a 24-hour basis. Its primary objectives are to train professional (veterinary) students, graduate clinical students (interns and residents), and graduate academic students; to provide veterinary services to the public; to serve as a referral center for practicing veterinarians, and to advance veterinary medical knowledge.

POSITION INFORMATION

• Salary or Pay Range: $28.49 - $40.83/hour (Starting salary will be Step 3, $29.81/hr.)
• Salary Frequency: Bi-Weekly
• Salary Grade: 108
• UC Job Title: BLANK AST 3
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday - Friday 8:00am-5:00pm
• Location: Davis, CA
• Union Representation: Yes - CX
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Work occasional overtime and various hours on short notice (including covering staff shortages and holiday shifts). May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients. Employee is personally responsible for following health and safety guidelines/instructions. -Work in other related areas on an as needed basis.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks