Associate Director -Client Services Unit- Private Equity

Aon is looking for an Associate Director-Client Services Unit-Private Equity in Bannockburn, IL

This is a hybrid role working from our Bannockburn, IL office 1-2 days per week

As part of an industry-leading team, you will empower results for our clients by delivering innovative and effective solutions as part of our US Commercial Risk Service Center within Aon Business Services in Bannockburn, IL. As an Associate Director, you will report directly to the Director of Aon Client Services (ACS) and manage licensed specialists.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Skills and experience that will lead to success

It is imperative that the individual is a team player and demonstrates flexibility and willingness to complete tasks as required.

Job Responsibilities:

• Make employment decisions, evaluate and rewards staff performance, recommend training and development opportunities.
• Manage overall employee performance and where appropriate communicate disciplinary and corrective action. Including all administrative functions such as attendance & time tracking, scheduling personal to accommodate workflow, distributing work assignments to specialists according to level of experience.
• Addresses unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals, research complex issues and handle to resolution.
• Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training. Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.
• Participate in office and client visits, including occasional travel to our Aon Center office in Chicago. Participate in the development of client solutions with all levels of colleague ranging from specialist to COO.
• Assist specialists in developing effective relationship with the field office, clients and outsourced provider. Coordinate activities with other internal units as required to meet customer expectations.
• Review specialist performance to determine if client fulfillment is in accordance with client's expectations and firm compliance as it relates to timeliness and accuracy of ACS deliverables.
• Ensure team is resolving inquiries associated with all aspects of ACS service delivery and providing consultative services and solutions to insured inquiries.
• Validate staff members are performing the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, issues emergency certificates client requests related to ACS service.
• Follow-up with specialist for status on large overdue financial items from Brokers, Account Executives and/or Account Specialists and report on the status for month and quarter close.
• Ensure specialists keep the client management system of record accurate and current. Proper maintenance of documentation in electronic management system.
• Help team members and colleagues troubleshoot and resolve client issues around ACS deliverables. Provide direction and guidance to team members who are confronted with unfamiliar or complex client issues.
• Develop, interpret, and ensure the consistent application of department policies.
• Responsible for handling Private Equity Clients.

Skills and experience that will lead to success:

• Must attain and maintain P&C license within 6 month
• 3 or more years of supervisory experience
• 7+ years of commercial insurance experience
• Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven.
• Strong knowledge of and experience in specialized insurance programs, structure, management and administration.
• Strong interpersonal skills in a team lead or supervisory capacity with the ability to interact effectively at various employee levels.
• Demonstrated excellent verbal, interpersonal, and written communication skills.

Education:

High School Diploma or equivalent is required; Associate/Bachelor's Degree preferred.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $85,000 to $105,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Whether it is bonus/commission eligible

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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