Associate Director, Patient Services, Platform Owner

Job Description

General Summary:

We are seeking a dynamic and experienced Associate Director, Platform Lead, to join our commercial DTE team to enable technology & architecture for patient services for current CF and future launch Kidney BU.

The Platform lead will be responsible for the design & maintenance of secure, scalable, and reliable patient services solution(s) that align with the business strategy for patient services ecosystem. Collaborate with a cross-functional team to define overall platform roadmap for patient services for CF and Kidney BU. The platform lead will drive the architectural vision, strategy, and execution of technology solutions that enable innovation, efficiency, and compliance, in collaboration and alignment with Vertex enterprise strategy. This role requires an analytical thinker with a deep understanding of technology & architecture. .

Key Duties and Responsibilities:

• Develop and implement a data and technology roadmap aligned with the strategic goals of DTE to power patient services for new disease areas.
• Evolve the technical strategy, growing from solid foundations to a solution-focused approach that emphasizes opportunity areas and scalable solutions.
• Orchestrate technology strategy in alignment with Vertex enterprise data and technology strategy
• Deliver strategies to eliminate technical debt across the patient services platform
• Identify and evaluate technologies (e.g., AI, Agentic AI) and assess their potential impact on the commercial function.
• Define architectural principles, standards, and patterns that promote scalability, security, and interoperability across commercial DTE patient services function.
• Collaborate with cross-functional teams to ensure seamless integration of solutions across the organization.
• Develop future state solution & architecture blueprints that meet strategic business objectives and ensure the appropriate level of quality.
• Aligning the team with enterprise priorities, ensuring strategies drive business outcomes.
• Performance Management: oversee vendor performance and service quality.
• Incident Resolution and release management: Oversee MSP operational activities, resolve incidents and minimize downtime.

Knowledge and Skills:

• Proven track-record of developing and implementing scalable, secure, and patient services capabilities solutions.
• Experience in pharmaceuticals and life sciences, especially in commercial function.
• Strong understanding of solutions architecture principles and best practices.
• Ability to assess and recommend appropriate technology stacks, & tools for different projects
• Good understanding of integration patterns, approach, and different technology solutions
• Experience in conducting architecture reviews and ensuring compliance best practices and standards.
• Knowledge of security best practices, data protection and privacy expectations.

Education and Experience:

• Bachelor's degree in computer science, software engineering or other related technology degree.
• Salesforce certifications
• TOGAF certification (preferred)

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com