Customer Marketing Programs Manager

At Infoblox, every breakthrough begins with a bold "what if."
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running - and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 - evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next".

In a world where you can be anything, Be Infoblox

We have an opportunity for a Customer Marketing Programs Manager to join our Customer Engagement team in the U.S., reporting to the director of Customer Engagement. In this pivotal role, you will design and scale customer marketing programs that drive product adoption and customer engagement across diverse customer segments. You will own the end-to-end execution of customer marketing campaigns, including audience segmentation, messaging strategy, creative development, and performance analysis. This role is highly cross-functional and offers the opportunity to work closely with senior leaders in Product, Marketing, and Engineering, as well as our executive team.

You are the ideal candidate if you are extremely self-motivated and a strong communicator with a customer-first mindset. You can think both creatively and analytically and you are a passionate, enthusiastic team player with good judgement and integrity. You are also a highly collaborative individual comfortable working with many cross-functional teams to deliver best-in-class programs.

Be a Contributor - What You'll Do

• Manage customer communications and engagement strategies, including the overall monthly product feature release cycle and associated internal and external communications
• Design, implement and optimize targeted, omnichannel customer marketing programs, such as tailored community webinars, 'getting started' tracks, and retention campaigns, based on customer segment needs to enhance the overall customer experience from onboarding through long-term retention
• Optimize and maintain a customer segmentation framework based on firmographic, behavioral, and usage data
• Personalize customer journeys and communications by segment, ensuring segmentation drives differentiated strategies and resource allocation
• Implement feedback loops within each segment to continuously evolve customer marketing programs based on insights and performance
• Identify and operationalize "high-touch" vs. "low-touch" strategies for different customer tiers to ensure scalability and impact
• Find ways to leverage the power of AI to build innovative customer marketing programs for supporting the customer's journey
• Coordinate with Sales Enablement, Engineering, and Internal Comms to ensure adherence to a process that work across ourtechnology stack, including Monday.com, Adobe DAM, Infoblox websites, Highspot, and others, while also regularly evaluating opportunities to optimize the experience based on customer engagement data
• Manage tracking, analytics, and reporting to measure customer marketing program performance and adjust campaigns to improve results
• Continuously test and optimize messaging, timing, and targeting to maximize impact

Be Prepared - What You Bring

• Minimum 8 years of experience in marketing, preferably in communications and operations
• Experience innovating, designing, and executing compelling communications and customer marketing programs
• Solid understanding of the product roadmap and guiding the process for communicating important product updates, launches, and urgent communicatioins to active Infoblox customers and partners
• Experience testing personalized communication strategies by customer segment and A/B testing to optimize campaign performance
• Program management experience, timelines, and planning skills
• Ability to bring clarity and simplicity to complex scenarios in meetings, emails, and with documents that help align teams
• Natural ability to lead and influence change
• Excellent written and verbal communication skills with the ability to ensure complex product information is distilled down to digestible, key takeaways
• Bachelor's degree or equivalent work experience

Be Successful - Your Path

First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months: Publish four monthly product feature release comms with an eye toward improving internal and external processes, identify opportunities for new customer communication channels based on current lifecycle touchpoints from onboarding to retention, launch first targeted customer marketing program aligned to segmentation framework, and propose key improvements to tech stack integrations or workflows to support scalable growth of marketable customer contact lists

One Year: Act as the customer conduit into product engineering, management, and product solutions marketing teams, gaining a strong understanding of the product roadmap and guiding the process for communicating important product updates, launches, and urgent comms to active Infoblox customers and partners. Own the end-to-end execution of customer marketing campaigns, including audience segmentation, messaging strategy, creative development, and performance analysis . Implement differentiated engagements for high value vs. long-tail customers to maximize company resources, scale support, and drive better outcomes through improved customer experiences

Belong- Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded - Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: $110,600 - $149,800 plus corporate bonus

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

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