Lead Business Systems Analyst

We Make Life More Rewarding and Dignified

Location: Libertyville
Department: Information Technology

Summary:

Lead Specialist Business Systems Analysts are responsible for analysis, design, testing, and implementation of business processes and the software applications that support these business processes. Lead Specialist Business Systems Analysts provide business value through their collaboration with business counterparts and senior application team members, assuring existing business processes are functioning efficiently and by designing business process enhancements and extensions, to ensure that technology supports key business processes.

The Lead Specialist Business Systems Analysts have an advanced understanding of business activities and processes within the designated business function, strong cross-functional knowledge, and partner effectively with the business to ensure the IT delivers business value. Hollister operates in a hybrid work environment. This position is hybrid, based in Libertyville, IL

Responsibilities:

Solution Delivery:

• Implements business process solutions and enhancements. Working in collaboration with business counterparts, with limited oversight from senior IT resources, analyze current business processes, elicit new business requirements, develop functional process design, and associated reporting necessary to provide management oversight of the business process.
• Maintains knowledge of current process standards with their function. Understands the impact of process changes to the existing environment.
• Translates business requirements, functional designs and business scenarios into comprehensive test plans that are used to confirm business processes function as intended prior to implementation. Performs detailed unit testing to assure technical design meets functional requirements. Collaborates with business counterparts to assure integration testing includes all necessary business process variations. Assures business users understanding and acceptance of process changes and test results. Identifies impact on related processes and conducts regression testing of affected areas.

Operating Environment:

• Supports critical business processes in the area of specialization ensuring that the application platform delivers the required business capabilities to the required specifications. Ensures that production fixes are resolved in a timely manner and following the required IT protocols.
• Develops documentation related to business process design including high level business process overviews, detailed functional specifications, and visual aids such as business process flows. Maintains current documentation as processes evolve over time. Tailors the content of documentation appropriately to the intended audience.
• Performs training of business counterparts related to implementation of new business processes. Shares best practices on current business processes with business counterparts across the organization to assure effective and efficient usage of software applications. Adapts training approach to the proficiency level of participants.
• Leads the implementation of complex process changes and system enhancements. Understands project management methodology and the role of the business analyst in the software development lifecycle.
• Develops and maintains business relationships with key business users and managers within their sphere of responsibility.
• Other duties as needed or required.

Business Partnering:

• Builds strong collaborative relationships with multiple business stakeholders, managing expectations, providing a clear point of contact with IT for each business stakeholder and acting as a bridge between IT and the business for technology business initiatives.
• Is an integral part of the business technology initiatives project and initiatives intake process partnering with business stakeholders, IT solution architect and IT Leadership to define the IT/Business initiatives roadmap and develop and advance initiatives through the project intake and assessment process.
• Understands how services currently offered by IT can be put to best use and create value for the business, working collaboratively with the IT Leader and business stakeholders to define and prioritize technology initiatives that will bring the most business benefit.
• Works with IT Enterprise Architecture and IT Leaders to ensure that business technology initiatives align to the overall IT strategies.
• Collaborates with the Implementation Partner (Project Manager) reporting on the project status, issues and changes and working to ensure project requirements are well understood, documented and approved by all stakeholders.
• Gains an expert understanding of the main business activities and business processes and understand which IT services are required to complete each business activity for the business function.
• Develops a deep set knowledge of the business, knowledge of the industry and knowledge of technological solutions to transform the way the business operates and provides services to its customers.

Essential Functions of the Role:

• Knowledge of Business Analyst principles and practices
• Constantly interested and has knowledge of business and technological trends.
• Flexibility in work schedule, off-hours for project implementation.
• Travel via plane or automobile both locally and internationally
• Ability to interface with a computer for long periods of time
• Proficient computer skills, including Microsoft Office Suite (Word, Powerpoint, and Excel)

Requirements:

• Number of Overall Years Necessary: 8-12
• A minimum of 5 years of experience in a related business function
• A minimum or 5 years of experience business process analysis and design with relevant Enterprise digital solutions used to operate R&D and Global Quality and Regulatory Affairs functions.Examples can include: PLM (examples PTC Windchill, Siemens TeamCenter, ARAS), ERP (SAP ECC or SAP S/4HANA), Manufacturing Execution Systems (MES), CAD, Product Labelling, Digital Manufacturing, Quality Management Systems.
• BS/BA , or equivalent business experience in a business related discipline
  
  
  
  • MBA or advanced degree desirable
  
  
  
  

Specialized Skills/Technical Knowledge:

• Deep understanding of design and configuration of PLM (Product Lifecycle Management) applications such as ARAS Innovator or Siemens Team Center PLM. Experience with implementation or operation of PLM components: CAD management, Parts, BOM, Change Requests, Workflows, Integrations, Knowledge & Documentation management
• Knowledge of Computer System Validation & Risk Assessment procedures. Experience with US FDA and ISO 13485 related to Medical Devices is desirable. Knowledge of regulated industries with batch control requirements is desirable (pharma, food & beverage, chemical, automotive, aerospace).
• End to End Knowledge of new product development and commercialization process flow.
• Experience with architecture/landscape determinations encompassing PLM (Technical and Data landscape), ERP (Transactional and Financial) and Quality/Regulatory (Governance).
• Technical experience with implementation of one or more of the following LIMS, RIMS, QMS, CAPA, Product labelling, documentation management, audit tracking tools.
• Experience in connecting Core and Edge systems - such as connections with Regulatory management, Quality management, external planning and warehouse management systems. This includes working with procurement, legal and vendors on statements of work to deliver integration build and test.
• Knowledge of Business Intelligence & Self-Service reporting, utilizing best practice options with PLM and ERP plus multi-source data models via Cubes / Data Lake, PowerBI, embedded analytics, AI & Machine Learning an advantage.
• Maintains current knowledge of the business trends and technology developments and applies this knowledge to meet the business challenges.
• Strong expertise in desktop applications essential to the position including Visio for process flow diagrams, Excel and /or Access for large scale data analysis.
• Advanced understanding of business requirements elicitation techniques, such as use cases, prototyping, questionnaires, etc. Applies appropriate requirements gathering approach based upon the situation and audience. Agile, Sprint, roadmap, backlog concepts is desirable.
• Possesses financial acumen necessary to perform cost benefit analysis related to complex process enhancements or moderately size projects.
• Strong business partnering skills to be able to align business needs to technology solutions to deliver business value.
• Strong analytical skills to identify business needs, formulate viable alternative solutions, and present the business/technical impact of the solutions.
• Strong verbal communication skills including the ability to understand oral descriptions of complex business processes and technical content. Converses using common business vocabulary, avoiding technical jargon. Takes measures to test common understanding including paraphrasing and slowing their speech pattern.
• Strong written communication skills including the ability to document complex business processes and technical content using common business terminology. Uses visual aids like process flows or decision tables to supplement verbal explanations.

#LI-Hybrid

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).

• The anticipated base pay range for this position is $102,000 - $146,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• This position is also eligible to participate in the Hollister Corporate Bonus Plan. The Company also provides a unique Benefit of Employee Share Ownership Program (BESOP) program based on earnings and length of service.
• The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions.
• The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.
• The Company's additional benefits include: education assistance and adoption assistance benefit programs.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 34641