Reports to Director of Sales, position is exempt
Be a part of an impressive team of hotel sales professionals in our gorgeous, historic building. The Convention Services Manager will oversee all aspects of the details surrounding the group and events at the hotel. A creative mind must accompany this position to work alongside our operations team to find ways to customize each event with set-up, food, and/or beverage, etc., to provide the best-in-class experience for our clients. Work in a respectful and progressive environment that values what people bring to the team.
WHAT'S IN IT FOR YOU
- Paid Vacation, Sick Time, and Holidays
- Discount program for our sister hotels.
- Medical, Dental, Vision, and pet insurance at an affordable group rate
- Paid time off to volunteer for the causes you care about in your community.
- Strong sense of belonging through diversity, equity, and inclusion
WHO YOU ARE
You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for ordinary and has an aversion to blase service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine, yet polished, and aren't afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected.
WHAT YOU WILL DO
* Uphold and role model the company's principles of People, Place, and Character; and ensure your team and peers are also modeling the way of our values that drive collaboration, intuition, and translocal hospitality
* Contact and review with the client all details to ensure the successful execution and flow of contracted programs including but not limited to banquet event orders, all food and beverage, and meeting needs, rooming lists, ground transportation, special room service needs, group resumes, master account billing, audio visual and box handling
* Lead Resume & BEO meeting to effectively coordinate with various departments & make updates to resumes for internal guests
* Meet and greet client, oversee a formal pre-con or informal needs review with appropriate hotel stakeholders
* Communicate with team and inspect that all details are correct and represent clients' expectation to the hotel
* Close out file by checking billing and working with accounting on any adjustments post-meeting
* On an ongoing basis, review function book to maximize client flow and revenue optimization
* Work to upsell events to achieve higher B&C revenues, AV, and additional needs for client
* Assist in annual competitive analysis of banquet costs, development of new menus, food and beverage minimums, and meeting rental costs
* Conduct client site inspections post-contract phase, coordinate tastings for events
* Be aware of the overall set up and implementation of events and meetings
* Communicate with relevant departments to ensure proper servicing of accounts
* Empower employees to intuitively serve each guest, employee, visitor, or client
* Follow your instinct and use your best judgment to create experiences for guests that are thoughtful and genuine
* Provide undivided attention to each guest
* Demonstrate a high degree of drive and determination
* Work cooperatively with other people in order to achieve a common goal
* Always under-promise and over-deliver
* Curate and detail all on-property hotel events
* Actively participate in recruitment, coaching, training, development, performance reviews, discipline of staff
* Proactively communicate and actively solve problems.
* Perform standards tests as required
* Meet tight deadlines while working in a very fast-paced environment
* All other responsibilities assigned by management
HOW YOU LEAD
* Highly analytical in thought and recommendations; although will never act like the smartest person in the room; and continually seek out the facts; can express a point of view without it be driven by an ego
* Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage the audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders
* Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others which create additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
* Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups, and knows how to use discretion when appropriate, understanding the difference between transparency and confidentiality
WHAT YOU WILL NEED
* Bachelor's degree in sales, marketing, communications or hospitality, or equivalent experience respected
* Flexible in being present during events that occur in the evening or during weekends
* Demonstrated experience in forming local connections, developing business and achieving sales targets
* Professional proficiency of the English language in reading, writing and verbal communication
* Experience with sales systems, catering software, and organizations such as Delphi, Knowland, etc.
* Proficiency in Microsoft Office applications such as Excel, Outlook, PowerPoint, Word, etc.
WHO WE ARE
Hotels done differently. It is not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
Located in the heart of Old Town Alexandria, Hotel Heron will open in the spring of 2024 offering guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as a flag in the sand just across the river, beckoning travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, this adaptive reuse combines the iconic inn with an adjacent new building that houses a modern event space and elevated guest rooms. This chic 134 room boutique hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.
As an Equal Opportunity Employer, Hotel Heron celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Hotel Heron is an E-Verify employer.
Aparium Hotel Group
paid time off, sick time
Jun 25, 2025