Ticket Writer - Lead

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

Responsibilities:

• Handle selling and/or cashing tickets in accordance with departmental policy and ensure compliance with Delaware Harness Racing Commission regulations and Delaware Lottery regulations.
• Make payment on winning tickets in an accurate and timely manner; verifying tickets and payoffs.
• Ensure that all guests and fellow employees are treated with the utmost courtesy and respect.
• Project a professional and friendly demeanor and remain attentive to all guests' needs during assigned shifts.
• Ensure that Race & Sports operations personnel are informed of all guests' requests for service.
• Maintain and balance an assigned cash drawer.
• Close cash drawer in accordance with departmental policy.
• Ensure that all transactions are executed in an accurate and expedient manner.
• Promote the use of Capital Club cards and act as an ambassador of Dover Downs.
• Ensure that Race & Sports operations personnel are notified of any suspicious activity.
• Notify Race & Sports operations personnel of the need for supplies.
• Stock seller stations with supplies and keep all areas neat and clean.
• Assist in stocking information stations and notifying Race & Sports operations personnel of the need to replenish programs, tip sheets, odds sheets, sports information sheets, etc.
• Work additional hours on short notice as requested by Race & Sports operations personnel should staffing situations arise.
• Provide operations assistance upon request.
• Provide exceptional customer service
• Work safely, following all established safety rules and regulations
• Communicate effectively with co-workers, supervisors and guests
• Follow all relevant policies and procedures

ADDITIONAL FUNCTIONS:

• Perform other duties as assigned.

Qualifications:

• High School diploma, GED, or equivalent work experience required
• Prior cash handling experience preferred
• Must attend departmental training on specific Race & Sports Book terminals and Horse Racing terminals and pass a proficiency test on both
• Must attend yearly Title 31 Compliance Program training and achieve a mastery level of oversight
• Must possess good communication skills and listening abilities
• Must perform calmly, quickly, and accurately in a high-stress, time-sensitive environment
• Must maintain a professional, clean, neat, and well-groomed appearance and report to work in appropriate attire.
• Must be able to obtain regulatory credentials from the Delaware Harness Racing Commission and the Delaware Lottery
• Must be available to work nights, weekends, and holidays
• Must be able to report to work on time as scheduled
• Must be able to successfully pass a background check
• Must be able to speak, read and write English

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Salary Range:$17.50/hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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