Manager, Systems & Applications

Join Newport Healthcare: Transform Lives Through Meaningful Work!

Are you ready to embark on a rewarding career in psychiatric healthcare? At Newport Healthcare, we are passionate about delivering exceptional mental health services to individuals in need. Our comprehensive approach covers the entire spectrum of care, creating a wealth of diverse roles for those who aspire to make a real impact. We believe in nurturing talent and fostering professional growth in a supportive environment. Here, you won't just find a job-you'll discover a fulfilling career path in the mental health field.

If you're eager to contribute to a mission-driven organization and help change lives for the better, we invite you to join our dedicated team at Newport Healthcare. Together, we can make a profound difference in the lives of those we serve!

Position Summary:

The Application Manager is responsible for overseeing the strategy, support, and continuous improvement of one or more business-critical applications. This role bridges business operations and IT, ensuring the systems under their purview deliver reliable performance, user satisfaction, and process efficiency. Leading a team of System Analysts, the Application Manager drives execution, partners cross-functionally to optimize application workflows, and ensures alignment with enterprise architecture and data governance standards. This is a people leadership role ideal for individuals ready to take their first step into formal management while applying deep application expertise and team-oriented leadership.

Join Our Dynamic Team as a System Analyst Leader!

Are you ready to take your career to the next level? At Newport Healthcare, we are on the lookout for an enthusiastic and skilled leader to guide our team of System Analysts in the exciting world of enterprise applications! If you thrive in a fast-paced environment and are passionate about driving innovation, this is the opportunity for you!

Key Performance Responsibilities: Lead with Impact: Take charge of a talented team, supporting, configuring, and enhancing our enterprise applications while managing their entire lifecycle.

Build Strategic Partnerships: Serve as the primary IT liaison, collaborating closely with business units to understand their evolving needs, championing application solutions, and ensuring alignment with organizational goals.

Collaborate for Success: Work hand-in-hand with Solution Architects and Data Architects to design applications that optimize business processes and uphold data standards.

Vendor Management Guru: Oversee vendor relationships, coordinating issue resolutions, escalations, and upgrades to keep our systems running smoothly.

Quality Assurance: Manage incident, change, and release processes to ensure top-notch quality and minimal disruption to our operations.

Root Cause Detective: Facilitate thorough analyses and user acceptance testing to ensure continuous improvement in our applications.

Project Governance Partner: Collaborate with governance teams to ensure seamless delivery of upgrades, new features, and process enhancements.

Documentation Champion: Promote consistency in system documentation, training materials, and change communications across platforms.

Mentorship & Growth: Provide guidance and feedback to your team, fostering a collaborative environment that encourages professional development.

Versatile Responsibilities: Embrace a variety of tasks and challenges as assigned, contributing to our mission of excellence.

What We're Looking For: Professionalism: Embody Newport Healthcare's Mission Statement, Philosophy, and Values in everything you do.

Customer Focus: Show unwavering dedication to meeting the needs of our internal and external customers, using their feedback to drive improvements.

Adaptability: Embrace change and adjust your approach to thrive in a dynamic work environment.

Effective Communication: Clearly convey messages and ideas, ensuring they resonate with your audience.

Decision Quality: Make informed decisions based on analysis, wisdom, and experience.

Directing Others: Set clear objectives and maintain open dialogue, inspiring your team to achieve their best.

Fast-Paced Multitasker: Juggle multiple priorities with ease and efficiency.

Functional Expertise: Bring your technical knowledge and skills to excel in this role.

Industry Insight: Stay informed about current trends and developments in the industry to keep us ahead of the competition.

Interpersonal Savvy: Build strong relationships both inside and outside the organization, using diplomacy and tact to navigate challenges.

Organizational Skills: Orchestrate multiple activities to achieve goals effectively.

Priority Setting: Focus on what truly matters, eliminating roadblocks to success.

Why Join Us? At Newport Healthcare, you'll be part of a mission-driven organization that values innovation, collaboration, and growth. If you're ready to make a difference and lead a talented team in shaping the future of enterprise applications, we want to hear from you!

What We're Looking For:

Educational Background:

• A Bachelor's degree in Computer Science, Computer Information Systems (CIS), or a related field. Alternatively, equivalent work experience or post-high school education in a related field will also be considered.

Experience Matters:

• A minimum of 5 years of relevant IT experience supporting enterprise applications, including system configuration, process improvement, or technical analysis.

Leadership Experience:

• Demonstrated experience as a lead analyst, subject matter expert, or informal team lead with responsibilities for engaging stakeholders.

Cross-Functional Collaboration:

• Proven ability to work across multiple disciplines-IT, operations, and business units-to drive integrated solutions that make a real impact.

Technical Proficiency:

• Experience with ticketing/issue tracking systems such as DevOps, Jira, or ServiceNow, along with a solid understanding of Agile or hybrid project methodologies.

Communication Skills:

• Excellent communication, stakeholder management, and technical documentation skills that ensure clarity and alignment across teams.

Independent Problem Solver:

• Ability to work independently while managing multiple priorities in a fast-paced environment, guiding others through problem-solving and change initiatives.

Integration Familiarity:

• Familiarity with application integrations, data standards, and experience working with distributed or remote teams.

Leadership Potential:

• Prior leadership or mentoring experience is preferred but not required-this role is perfect for candidates seeking their first formal management opportunity!

We are excited to hear about your interest in this opportunity! If you have any questions or need assistance with the application process, please feel free to contact me directly at Sydney Spencer, either via email at sydney.spencer@newporthealthcare.com or by phone at 615-961-4138. If you need further support, you are also welcome to reach out to our careers and management team at careers@newporthealthcare.com.

Newport Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Newport Healthcare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email accommodations@newportacademy.com for assistance.

For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

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