Support Services Technician 3-USA- NY

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

What part will you play?

The Support Services Technician 3 is responsible for performing a wide variety of installation duties on technology projects for our clients. This position is the key field position for the bulk of the actual work that gets done in our clients' buildings. The Support Services Technician 3 needs to coordinate with project management, field superintendents and others to fully understand their role on specific projects. They interpret our drawing packages to create the basis of the finished systems. This installation can include displays, projectors, loudspeakers, microphones, equipment racks, etc. They will be responsible for our most complex system designs, will mentor other technicians and set the example in all aspects of the job.

What will you be doing?

• Leads and delegates tasks to install crews, subcontractors, and union trades. May be required to regularly lead a team on large projects
• Verifies all work complies with Diversified's and clients QC standards. Oversee field operations in situations without a dedicated on-site superintendent
• Physical installation of a wide variety of technology into a wide variety of locations
• Execute a variety of cabling terminations for wire and connector types including verifying crew terminations to our standards
• Support the preparation of equipment racks for staging of equipment wire lacing including installation of power strips, grounding bars, jack-fields, etc.
• Able to read and understand functional design drawings and cable riser diagrams
• Able to perform mounting of base build equipment such as monitor mounts, ceiling speakers, microphones and projectors
• Provide a consistent level of technical performance as well as flexibility in work schedule. This position requires periodic overtime and may require overtime and weekend work for extended periods to meet client deadlines
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to field site supervisor and/or direct manager
• Able to build and wire custom panels from engineering drawings
• Advanced Fiber optic cable handling, installation termination, repair and testing.
• Generate cable labels and manage all wire listing activities for cable labels per our standards
• Responsible for tracking and maintaining their toolkit, company vehicles and installation materials inventories. Keep clean, orderly and well documented. Maintain an on-site job box when applicable
• Responsible for checking in drop shipped items and maintaining on-site materials needed by the crew. Working with the PM to assure timely delivery of on-site equipment and materials
• Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirement in this area)
• Maintain daily record of time worked on specific projects for timesheet entry as well as an employee/contractor information log to share with management.

Complexity:

The Support Services Technician 3 will be responsible for performing tasks on clients' job sites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only senior field supervisor in many situations and will be responsible for delegating work, monitoring others work and communicating with key stakeholders on behalf of the PM. This position requires the highest level of technical and people skills.

Decision Making Authority:

This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the project manager and a site supervisor are available to answer questions. This position is independent and will need to make onsite decisions on behalf of the PM. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 50% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 40 pounds in construction areas. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Local travel to job sites (within a 2-hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis.

Safety:

• Maintain and wear appropriate PPE as the job and tasks require it.
• Ensure hazards are addressed and rectified in a timely manner.

What do we require from you?

Education/Certifications:

• High school or GED equal. Associates/Bachelor's degree required and/or equivalent experience
• AVIXA CTS Certification is preferred, AVIXA CTS-I Certification is highly desired
• OSHA 30 Certificate required.

Required/Desired Knowledge, Experience and Skills:

• 5 or more years as an installation technician or related industry experience
• Experienced with LED Video Walls and Builds (Planar, Samsung, Christies, Unilumin, Multi Taction) Required
• Experienced with leading or managing a team or project required.
• Familiarity with a wide range of audio, video and networking equipment
• Knowledgeable of low voltage electrical concepts
• Possess advanced carpentry and/or installation skills
• Proficient use and safety with power tools
• Good verbal communication skills and good customer service skills
• Ability to diagnose, troubleshoot and resolve technical problems

• 2+ years' experience installing AV systems
• Excellent communication with Clients, PMs, Managers, team members etc
• Ability to mentor and lead by example for entry level and L2 team members
• Willing to travel
• Excellent Communication
• Adaptability and willingness to go above and beyond.
• Flexible in taking on non-standard tasks
• Cross-functionality - ie an Installer who can also do basic commissioning
• Excellent Client and PM facing communication
• Strong understanding of troubleshooting