Associate Director of Custodial Services, Facilities and Real Estate Planning

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

Essential Functions:

• Provides oversight of custodial operations, including staff assignment and procurement of equipment/supplies necessary to meet departmental needs.

• Sets goals and objectives for cleaning and waste teams that ensure building cleanliness, proper waste management, and employee safety.

• Collaborate with managers to ensure adherence to quality control programs to inspect buildings and university property on a regular basis and report on those findings. Seeks continuous improvement by monitoring industry trends and taking maximum advantage of technologies and equipment to maximize efficiency.

• Establish and oversee training programs. Assess training programs over time to ensure adherence to the newest and most effective practices and employee safety.

• Ensures managers and supervisors are well educated on the management of staff and equipment.

• Ensures employees are thoroughly trained in proper techniques and standards.

• Build effective formal and informal communication channels with stakeholders by soliciting information regarding needs, goals, and priorities to ensure the highest levels of satisfaction.

• Implements changes as needed to improve services.

• Provides effective human resources management of staff, including effectively managing the annual evaluation process; maintaining a safe, productive and inclusive environment; manages recruitment process; makes recommendations regarding disciplinary actions, promotions, and annual merit increases; reviewing timesheets; and complying with applicable EEO laws and policies.

• Responsible for directing the equipment repair and preventative maintenance program so that equipment performs as designed and is safe to operate.

• Assists the Director in overseeing departmental operations.

Required Education, Knowledge, Skills, and Abilities:

• Bachelor's degree in a related field with three years of experience in custodial services and 3-5 years of experience managing and supervising in custodial services or equivalent knowledge and experience.

• Demonstrated knowledge of custodial principles and practices including experience with techniques for cleaning institutional facilities, operation of modern custodial equipment, appropriate use of environmentally friendly cleaning supplies, and proper handling/disposal of trash and recycling.

• Experienced in the methods and techniques of planning and organizing teams for efficient operations.

• Knowledge of related federal, state, and local regulations. Ensures compliance with EPA, OSHA, and other regulatory requirements.

• Ability to administer human resources programs, to include recruitment, training and disciplinary actions.

• Skills in organization and ability to plan ahead to maximize efficiency based on resources available.

• Excellent interpersonal, problem solving, and management skills.

• Ability to effectively speak and present information to a large group.

• Ability to communicate effectively in the English language, both verbal and in writing sufficient to perform the duties of the position.

• Ability to work a flexible schedule, including nights and weekends.

• Ability to meet requirements of University's auto insurance.

Accountabilities:

• Management and oversight of custodians through managers and team leaders.

• Provides training, work direction and problem solving assistance for staff members.

Physical requirements:

• Ability to exert up to 50 pounds occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and complete repetitive motions. Close visual acuity. Subject to handling cleaning chemicals.

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.