Travel Technology Manager

Omega World Travel is a full service travel company. Our goal is to be the number one resource for every aspect of travel. Our professional team is dedicated to making every travel experience an easy, secure, and successful one. Our services are wide ranging and customized to meet your needs. - Business Travel & Corporate Travel Management (SMMP certified) - Government & Military Travel - International Services - Meetings & Incentives - Convention Housing & Registration management programs - Consultation Services - Technology Solutions - Online Expertise - Fulfillment - Global Network - Leisure Travel & Cruises With 100 locations worldwide and over 420 associates/employees, Omega World Travel is a top ten, privately held U.S. travel management firm integrating technology solutions & multiple services. Omega delivers quality, savings, value AND innovation!

Travel Technology Manager

The Travel Technology Manager reports directly to the Vice President of Operations. The role is to ensure the streamlined operation of the travel technology department, aligning with the organization's business objectives. The Travel Technology Manager will plan, coordinate, direct, and design travel technology-related activities of the organization. The Travel Technology Manager will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective travel technology solutions for all aspects of the organization. The Travel Technology Manager position is a hands-on role that involves managing the travel technology staff and collaborating with internal and external partners of the organization.

Job Duties including but not limited to:

Implementation of new tools. Researching new travel technology tools that can assist with agency operations. Once these tools become part of the infrastructure, ensure the staff has the skills to learn, adapt, and manage this new technology.

Managing new business implementations and technology changes to the existing business. Works with account management and the operations staff to ensure all client needs are met.

Investigate automation opportunities that the travel technology services can implement. Help agency operations eliminate the need to perform time-consuming tasks.

Responsibilities

• Maintains a strong understanding of travel operations, client policies, and processes
• Has a strong understanding and accurately provides direction and advice on travel supplier capabilities
• Participate in the problem-solving process; assist in root cause analysis
• Works with managed team to ensure proper standards and to keep abreast of product changes and new enhancements
• Provide Tier 1 support and assistance to designated Trainers, Operations, Account Management, Sales, and any other teams involved in promoting and supporting the system
• Manage a team of support staff providing customer and operations support

Qualifications

• Experience using/developing sites on Concur, GetThere, or Cytric
• 1+ years' experience with a GDS (Sabre, Apollo, or Amadeus) preferred
• 1+ years' experience with iQCX or GDSx preferred
• Demonstrates professional written and verbal communication skills
• Ability to multitask and work in a fast-paced environment
• Comfortable presenting to large groups in person or via web conference
• Strong business/analytical skills
• Knowledge of Project Plans and Project Planning applications
• Thorough knowledge of travel agency operations, including operations and back-office processes

Omega World Travel is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EOE of Minorities/Females/Vets/Disability/Sexual Orientation/Gender Identity.