PROGRAM MANAGER

River Vista Behavioral Health sits along the bluffs overlooking the San Joaquin River, this brand new, 128-bed facility, will provide high-quality and advanced behavioral health services to residents and visitors in the Central Valley. The new hospital will employ more than 250 people, including clinicians, nurses, mental health technicians, support staff and administration.

We are currently seeking a forward thinking and talented Program Manager, Telehealth to be part of our management Team. The Program Manager is responsible for the planning, implementation, optimization, and oversight of telehealth programs, ensuring efficient provider assignment and a high-quality patient and provider experience. You will collaborate closely with clinical leadership, operations teams, IT, and external partners to scale and improve telehealth services, align with regulatory standards, and support organizational goals.

Key Responsibilities:

• Lead the development, execution, and continuous improvement of telehealth services across the organization.
• Oversee the provider assignment process, ensuring patients are matched with the appropriate provider based on clinical needs, availability, and licensure.
• Develop workflows, protocols, and best practices to optimize telehealth delivery and provider scheduling.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) for telehealth operations, including access, utilization, patient satisfaction, and clinical outcomes.
• Collaborate with clinical leaders, IT, compliance, and operational teams to ensure seamless integration of telehealth platforms and services.
• Manage telehealth software implementations and upgrades in partnership with the IT team, ensuring minimal disruption to clinical operations.
• Ensure compliance with all federal, state, and payer regulations related to telehealth delivery and provider licensure.
• Identify and resolve operational issues that impact telehealth access, provider performance, or patient outcomes.
• Provide regular reporting on program performance, challenges, and opportunities to senior leadership.
• Lead training and onboarding of providers and staff involved in telehealth services and provider assignment processes.
• Serve as a key point of contact for external telehealth vendors, partners, and stakeholders.

Qualifications:

Bachelor's degree in healthcare administration, nursing, public health, business, or a related field (Master's degree preferred).

• 5+ years of experience in healthcare program management, with at least 2 years in telehealth or virtual care services.
• Strong understanding of telehealth operations, provider workflows, and healthcare regulations.
• Experience with provider scheduling systems and patient assignment processes.
• Demonstrated ability to lead cross-functional teams and manage complex projects.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency with telehealth platforms, EHR systems, and data analytics tools.
• PMP, Lean Six Sigma, or similar certification is a plus.

Key Competencies:

Strategic thinking and operational execution

• Data-driven decision-making
• Change management
• Strong interpersonal and stakeholder management skills
• Adaptability in a fast-paced environment

KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

1. Ability to serve as the organization's primary resource regarding regulatory requirements.
2. Skill in understanding the expectations of The Joint Commission, and applicable state licensing requirements.
3. Ability to direct and prepare for The Joint Commission surveys.
4. Ability to direct changes or corrective actions related to regulations or survey outcomes.
5. Ability to interact effectively with the community and local market and network with other mental health providers.
6. Ability to maintain an awareness of payor needs/requirements.
7. Thorough knowledge of utilization review.
8. Thorough knowledge of managed care philosophy related to mental health services.
9. Skill in organizing and prioritizing workloads to meet deadlines.
10. Skill in telephone etiquette and paging procedures.
11. Effective oral and written communication skills.
12. Ability to communicate effectively with patients and co-workers.
13. Ability to adhere to safety policies and procedures.
14. Ability to use good judgement and to maintain confidentiality of information.
15. Ability to work as a team player.
16. Ability to demonstrate tact, resourcefulness, patience and dedication.
17. Ability to accept direction and adhere to policies and procedures.
18. Ability to recognize the importance of adapting to the various patient age groups (pediatric,

adolescent, adult and geriatric).

1. Ability to work in a fast-paced environment.
2. Ability to meet corporate deadlines.
3. Ability to react calmly and effectively in emergency situations.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.

1. Ability to sit for long periods of time, up to eight hours.
2. Ability to reach above and below the waist, turn, twist, manipulate small finger tools.
3. Ability to see well enough to read written materials and have the ability to discern a variety of

odors.

1. Ability to spend 10% of the work day outside in temperatures varying from 30F to 110F, and spend 10% of the work day inside in temperatures varying from 60F to 90F.
2. Ability to work in an environment in which chemicals are used in cleaning, and dust, mist and steam are frequently generated in housekeeping tasks.
3. Ability to occasionally handle infectious/hazardous waste.
4. Ability to work at a rapid pace and tolerate a variety of repetitive duties and in an environment in which the noise level is occasionally high.
5. Ability to hear via the telephone and paging systems.

Additional Requirements:

A strong knowledge of The Joint Commission, HCFA, OSHA regulations, and patient rights standards and all other applicable federal and state laws and regulations governing mental health care facilities. One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. UHS is recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.