Epic Beaker - Application Analyst

Essential Duties

include but are not limited to the following:

• Identify and implement requested changes to the system.

• Guide workflow design, building and testing the system, and analyzing other technical issues.

• Serving as a liaison between organizational needs and the software vendor's implementation staff.

• Maintain regular communication with the vendor, including participating in weekly project team meetings.

• Work with vendor representatives, your organization's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline.

• Develop an understanding of operational needs to set the direction for the organization's workflows.

• Participate in training and working with end users.

• Troubleshoot problems and questions.

• Provide end-user support for issues entered in to issue tracking systems.

• Review the status of projects and issues with project leadership.

• Hold regularly scheduled communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.

• Support and comply with the company's Quality Management System policies and procedures.

• Regular and reliable attendance.

• Ability to work normal work within business hours, as well as on call, with potential for nights and weekends.

• Able to work within a cross functional team.

• Strong problem-solving skills.

• Ability and willingness to take ownership of work activities and ensure that they done in a timely, accurate and efficient manner.

• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.

• Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.

• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.

• Ability and willingness to learn new software application.

• Ability to use computers daily in an interactive manner for extended periods of time and up to 8 hours per day.

• Ability to operate telephone system and computer keyboard and printer.

• Ability to lift up to 10 pounds for approximately 5% of a typical working day.

• Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.

• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

• Ability to comply with any applicable personal protective equipment requirements.

• Ability to travel approximately 5% of working time.

Minimum Qualifications

• Bachelor's degree in Business Administration or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of degree.

• 2+ years Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry.

• Possession of or ability to obtain relevant Epic software application(s) certification within 6 months of hire.

• Demonstrated flexibility with respect to changing end-user business needs.

• Authorization to work in the United States without sponsorship.

• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Previous experience configuring EHR system(s) or lab management/ordering workflows.