Corporate Contact Center Representative (CCC)

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Are you someone who enjoys supporting customers in a relaxed but busy call center environment? If this sounds like you, then the Corporate Call Center Support Representative position might be perfect! In this position, candidates will receive inbound calls from clients, vendors, etc., and will use that information provided to create support cases. With a volume of over 46,000 calls per month and an average answering time of less than 5 seconds, the Corporate Call Center is the centralized answering and screening of all telephone calls from vendors, employees, and customers dialing the published Jack Henry local and support telephone numbers.

Ideal candidates will have excellent customer service skills, strong phone etiquette, and a passion to serve Jack Henry. Jack Henry provides strong opportunities for career progression not only within the Call Center but across the organization as well.

This hybrid position will start on 6/30/25 and can be based out of the following locations: Springfield, MO or Monett, MO. You are expected to work onsite 2 days/month. The pay range for this position is $34,320-$34,840 per year.

What you'll be responsible for:

• May assess the nature of the problem and address simple and basic support issues.
• Researching customer problems/issues to increase personal knowledge and basic familiarity with the supported product and to provide the highest caliber of support possible.
• Monitors the call tracking system for application calls and returns calls in a timely manner.
• Answers incoming calls and transfers calls to the appropriate party.
• Receives calls from the in-house lines and answers questions for in-house customers.
• Consistently maintains call statistics comparable to peers.
• Creates cases regarding the nature of the issue a customer is experiencing and determines the correct support queue to submit the cases to.
• May perform other job duties as assigned.

What you'll need to have:

• Must have a minimum of 1 year of professional customer service or call center experience.
• Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection. The following speeds are required minimums to maintain a work-from-home status (either hybrid or fully remote):
  1. 20 mbps download speed (Note: If more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work connection)
  2. 10 mbps upload speed

What would be nice for you to have:

• Call center experience.
• Proficient in Microsoft Office; including Word, Excel, and Outlook; as well as Internet Explorer.
• Knowledge of or experience with Jack Henry products and services.
• Proficient data entry and/or typing skills.
• Experience with multi-line phones.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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