Sales Support (Lead, Order Management (Logistics/Operations))

Harman
life insurance, sick time, long term disability, tuition reimbursement
United States, California, Northridge
May 19, 2025
Description & Requirements A Career at HARMAN Lifestyle We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role As Lead, Order Management Specialistwithin Consumer Audio, you will be responsible for supporting various operations of the Order Management function needed to make the North America Order Management function 'Best in Class'. All Order Management activities contribute to the strategic growth plan of Consumer Audio North America. Responsibilities will include managing a team and all related processes, communication, continuous improvement, and best practice development initiatives. What You Will Do Work with Sales, S&OP, Transportation and logistics, finance, and marketing to ensure business goals are supported. Respond swiftly and resolve critical situations that impact customer service delivery and KPIs/SLAs. Account Ownership (Top/National Accounts) -- Manage the front-end order-to-cash process, from customer purchase order to sales order conversion, to fulfillment and final mile delivery tracking. Partnering with demand/supply planning and sales- order submissions and allocations to maximize retails sales and wholesale inventory for launches and replenishment while also ensuring retail partners are supported for planned sales activity. Ensure Adherence to Vendor Compliance requirements, driving the reduction and elimination of fines. Monitor and EDI issue resolution 850, 856, 842, 810, 3P 940 (outbound & inbound) Support Vendor Portals and Requirements Identify opportunities for process improvement. Work with management to prioritize, plan, and execute the most impactful improvements. Daily reporting on assigned accounts Managing RMAs What You Need to Be Successful Bachelor's degree in business administration, operations, or a related field Minimum 5 years of relevant experience in SCM, Credit, Finance, and/or Sales Administration Detail oriented Strong analytical, written, verbal, and organizational skills Strong Excel and PowerPoint skills Bonus Points if You Have Experience with SAP ERP and/or a similar ERP system is highly preferred. Strong organizational skills Project Management experience What Makes You Eligible Be willing to travel up to 10%, domestic travel Be willing to work in an office in Northridge, CA Successfully complete a background investigation and drug screen as a condition of employment. What We Offer Flexible work environment/ Hybrid Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement "Be Brilliant" employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development. . #LI-DP2 #LI-Hybrid . Pay Transparency $ 82,500 - $ 121,000 Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission. Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled. Benefits HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more. Important Notice: Recruitment Scams Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply