Lead Spec-Account Svcs

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Job Posting Number of Positions

2

Description

JOB TITLE:

The Premium Support team provides Project Management and Install support to State of CA VoIP customers and acts as the Primary POC for validation that all Installation Activities have been completed. The PS team provides direction to the Verizon Field Services Technician(s) or TPV for Installation of Equipment, Deployment of Phones, and Testing of Service.

MUST HAVE SKILLS (Most Important):

A degree.
Experience implementing VoIP Communication enterprises.
Knowledge of MPLS.
Customer, written, and oral skills.
Ability to work independently at a customer premise.
Previous State Government experience.

DESIRED SKILLS:

Three or more years of relevant work experience with VoIP enterprises.
Willingness to travel up to 75%.
A valid Driver's License.

JOB DUTIES:

Confirm testing of inbound and Outbound calling; Local, Long Distance, 8xx, 411, 911, SIP to SIP.
Document any issues/concerns during installation and activation, and mitigate these or provide a resolution plan.
Review of Location Level Features and Call Flow Routing with Customer and perform any Post-Install Tweaking of these features as needed.
Re-Configuration support of faulty IP Phones, including updating of any errors in Shared Call Appearance or Multi-Line Appearance.
Review of how to configure basic phone feature configurations with Primary Customer POC.

EDUCATION/CERTIFICATIONS:

Bachelor's degree or four or more years of work experience with VoIP enterprises.

LOGISTICS:
Shift: Duty hours could be 1st and 2nd shift, depending on the client.

Business Unit

VZB Network Svcs, Inc.

Site

Folsom-CA-USA

Job Posting Service Type

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.