Warranty Support Specialist (Truck Center)

This individual will perform functions to support the work order process, including but not limited to ensuring through the review process, that all charges related to Internal, Warranty, and PIP work orders, are posted properly and closed on a timely basis. This individual will work with their assigned locations to assure any needed work order corrections are made prior to the submission of the claim. This individual will process warranty and product improvement claims utilizing the Manufacturer's systems and processes. This individual will also have responsibility for their assigned locations warranty sub ledger accounts.

Specific Duties Include:
* Final Review of assigned Internal and Warranty work orders/segments, assuring accurate information is provided in the work order prior to the submission of the claim, and closing of the work order/segment.
* Submit Warranty and PIP claims to the Manufacturer as assigned.
* Close all assigned Work Orders/Segments.
* Continual monitoring of the Manufacturer's Warranty System, to make any corrections necessary to complete the Submission Processes. Follow-up with the Location on any additional information required to complete the claim submission.
* Daily processing of warranty credits, including account coding, reporting or other assigned duties as required.
* Continual monitoring of assigned General Ledger Accounts to assure that all needed entries are being communicated with the accounting department on a timely and consistent basis.
* Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
* Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
* Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
* Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
* Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
* Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
* Strong computer skills
* Knowledge of service process and procedures
* Strong organizational skills
* Excellent oral and written communication skills
* Strong customer service skills
* General understanding of mechanical/technical terms preferred
* Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship