New

Collections System Administrator

WillScot
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Arizona, Phoenix
May 16, 2025
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: We are seeking a proactive, solution-oriented Business Systems Analyst to lead optimization and support of our GetPaid and Salesforce platforms. In this cross-functional role, you'll act as the bridge between business stakeholders and technical teams-translating operational needs into system solutions that improve efficiency, support decision-making, and drive business outcomes. You'll play a key role in evaluating processes, identifying enhancement opportunities, and ensuring our systems evolve with the needs of the business. WHAT YOU'LL BE DOING: Business Process & Systems Analysis Collaborate with business units to understand workflows, pain points, and opportunities within the Quote-to-Cash process. Analyze and document business requirements for system enhancements, integrations, and reporting needs. Evaluate existing processes and recommend improvements to increase automation, streamline operations, and enhance user experience. Systems & Data Management Serve as a functional expert for both GetPaid and Salesforce platforms, with a focus on usability, performance, and alignment with business needs. Support configuration changes, workflow updates, and data integrity initiatives in partnership with technical teams or vendors. Ensure consistent and accurate data across platforms; help define data governance standards and support cleanup initiatives. Stakeholder Engagement & Vendor Coordination Partner with stakeholders across Finance, Credit & Collections, Sales, and IT to ensure system capabilities support business goals. Gather, prioritize, and communicate business requirements to internal developers and external vendors. Manage relationships with system vendors, supporting escalations and ensuring service levels are met. Reporting & Insights Develop and maintain dashboards, reports, and KPIs to provide operational insights and support leadership decision-making. Translate data into actionable recommendations for continuous improvement in system use and business processes. Change Management & Training Support the rollout of new features or processes through training, documentation, and change management efforts. Act as a champion for user adoption by engaging with teams, collecting feedback, and driving continuous improvement. EDUCATION AND QUALIFICATIONS: Bachelor's degree or equivalent work experience in business systems, finance operations, or technology. Minimum of five years of analytic experience. Hands-on experience with Salesforce, GetPaid, or similar systems. Proven ability to analyze business needs and help design system solutions. Comfortable working with data, troubleshooting issues, and collaborating with cross-functional teams. Excellent organizational, analytical, and project management skills. Strong interpersonal and communication skills, with the ability to translate technical concepts for non-technical stakeholders. Preferred Qualifications Experience with Salesforce administration or certification (e.g., Salesforce Administrator, Advanced Administrator). Hands-on experience with GetPaid or similar collections/accounts receivable platforms. Exposure to business process improvement initiatives or automation tools (e.g., workflow builders, RPA, etc.). Familiarity with system integrations and supporting cross-platform data flows. Background working in finance, credit, or operations environments with a focus on system optimization. Knowledge of Agile methodologies or involvement in system implementation projects. What Success Looks Like: Consistent, uninterrupted operation and integration of GetPaid and Salesforce. Strong vendor relationships and prompt resolution of system issues and improvements. Enhanced system performance and user experience across business teams. Increased efficiency and insight driven by accurate reporting and optimized workflows. Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be foundhere. WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!