Residential Shift Supervisor

Rest Assured

Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!

Ensure health, safety, and personal needs are being met for up to 32 residential rehabilitation sites
• Responsible for all supervisory duties of Resident Advisor monitors. Schedule Resident Advisor monitor shifts, monitor work habits and make sure all Resident Advisor monitor tasks are completed in a timely fashion
• Conduct performance reviews of Resident Advisor monitors and report on employee behaviors. Quickly address and resolve customer complaints
• Examine documentation all consumers/client activities in accordance with The Bureau of Developmental Disabilities Services and Bureau of Quality Improvement Services (Indiana) standards or standards of the state in which the site is locate for both accuracy and completeness
• Ensure training standards set forth by The Bureau of Developmental Disabilities Services and Bureau of Quality Improvement Services (Indiana) and other states being served are met by all Resident Advisor monitors on each shift
• Responds quickly to emergencies, crises, or unexpected problems during the shift
• Review all reportable incidents, and potential problems, and provide corrective action within a timely manner as described by The Bureau of Developmental Disabilities Services and Bureau of Quality Improvement Services regulations (Indiana) and specific regulations of other states
• Other duties as assigned

• Connects the technical dots with a goal of building customer value
• Always reacts quickly and with a sense of urgency to requests, issues, e-mails or other events in a timely and flexible fashion