Full-Time Sr Area Coordinator Catering and Events - Hershey's Chocolate World

Job Location: Hershey, PA

Hourly Pay Rate: $20.00 an hour or more based on experience

Minimum Age: 18 years of age or older

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people.

This is a full-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

The Senior Area Coordinator of Food and Beverage Experience brings passion for the legacy of the Hershey's brand to life at Hershey's Chocolate World. Hershey's Chocolate World is about creating moments of happiness and there is no better way to do so than by being a part of a food and beverage business that leverages and features our iconic brands. This position is focused on and prioritizes guest service exceeding expectations of each visitor. It requires a focus on exceptional customer service and expects the individual to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and able to provide general information to guests with a high level of professionalism.

This position is the Senior Area Coordinator within the Food and Beverage department. Responsibilities include employee training, merchandising and replenishment, making operational decisions, supporting department inventory, and delivering the highest level of customer service for catering and events. The Sr. Area Coordinator will be a responsible party of driving the highest standards for all food processes and food safety.

Major Duties/Responsibilities:

• Role model and deliver exceptional customer service
• Demonstrate Hershey Behaviors through motivation, inspiration, education, and communication
• Maintain guest service and hospitality standards through interaction with guests and monitoring employee interactions, by ensuring proper execution of all service standards
• Perform table touches regularly throughout the events to collect feedback from guests
• Conduct food service and other training for all employees for catering and events on proper processes and service standards
• Support the Senior Assistant Supervisor team with any tasks or operational needs
• Maintain quality standards and acceptable inventory levels in specific areas
• Support and complete production and prep work appropriate for the food and beverages offered within catering and events
• Responsible for cleaning workstations and equipment according to standard operatingion procedures and weekly/monthly schedules
• Responsible to complete daily temperature logs, properly rotate, label, and store prepped food items; monitor hot and cold food holding temperatures; and other food safety duties
• Monitor and enforce health, safety and sanitation standards for all employees
• Ensure food preparation areas are following HACCP and food safety policies to ensure safe preparation and service of all food items
• Perform other related duties such as assisting with cashiering or stocking and restocking inventory
• React to guests concerns and questions quickly with a heavy focus on guest recovery and problem solving in the moment
• Support functions of Jolt Checklists, including but not limited to completing daily checklists

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Ability to multi-task and work independently
• Candidates must possess (or be able to complete within 6 months) Pennsylvania RAMP server training and Food Handler certification within 90 days of hire
• Friendly, enthusiastic, and team player attitude
• Perform basic side work tasks (stocking, prepping, and cleaning)
• Serve alcoholic beverages according to SOP with appropriate glassware and garnishes
• Perform beer, wine, and food server skills typical of a kitchen environment (knife skills, follow recipe, attention to detail, etc.)
• Ability to read and follow recipes and instructions
• Ability to work at a fast pace for an extended period of time and react quickly to operational changes
• Must maintain a neat appearance and meet the uniform standards
• Must maintain a clean work area
• Must be able to continuously push, pull, lift, and carry up to 50 pounds
• Must be able to walk or stand up to 8 hours
• Position requires repetitive tasks with repetitive motions, may require constant use of the hands/wrist/forearms
• Position requires pushing, pulling, lifting, overhead lifting, bending, stooping, and twisting
• Position requires communication skills
• Ability to function effectively as part of a team

Minimum Education and Experience Requirements:

• Individual with a high school diploma or GED equivalent is preferred but not required
• At least 1 year of experience in high volume restaurant, hotel, or catering operation is required
• Experience serving alcohol is preferred but not required

What's in it For You?

• Free meal and non-alcoholic drinks for every shift worked
• 50% discount on all Hershey Kitchen's and Bakery food items
• Employee recognition programs, cook-outs, and many other activities

This description covers the most significant duties performed, but the incumbent may be responsible for other minor-related work assignments.