Director of Rooms

Interlocken Resort

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Omni Hotels & Resorts is seeking an experienced Director of Front Office for the beautiful Interlocken Hotel & Spa.

Located between Denver and Boulder, the Omni Interlocken features an award-winning golf course, Spa, and gorgeous mountain views!

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor. If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, and Laundry. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.

Salary range for this position (based on experience): $110,000 - $120,000/year. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off.

Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

* Functions as the strategic business leader of the property's Rooms Operations; areas of responsibility include Front Office, Housekeeping, and Guest Services.

* Ensures all lobby and common areas are maintained and provide a luxury experience for all guests.

* Analyzes service issues and identifies trends.

* Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings

* Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems

* Participation in weekly forecasting and scheduling activities

* Provides assistance to Director of Finance during annual budget process for the Rooms Division.

* Preparation of action plans as directed by management

* Daily reviews of operating outcomes (including corrective action if required)

* Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction.

* Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.

* Bachelor's degree or equivalency preferred

* Must have previous experience in the Rooms Division in a property of similar size and quality for a period of five or more years

* Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred

* Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite)

* Excellent verbal and written professional communication skills required

* Must demonstrate strong leadership skills and the ability to nurture managers-in-training

* Must be detail-oriented and organized

* Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner

* Must be highly service-oriented

* The ability to work a flexible schedule, including nights, weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.