Senior Director - Medical & Surgical Operations

Requisition ID:880452

Store #:L00022 Med Surg FIELD

Position:Full-Time

Total Rewards:Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

General Function:

Develop and lead initiatives to support our doctors within Luxottica Retail North America (RONA) and Luxottica EyeCare amongst our affiliated optometrists. Partner with field leaders and corporate office to design and implement medical and surgical services within participating practices. The work will be focused on two key areas: 1) Medical services including treatments, training, and billing; 2) Strategy and operations of surgery centers across North America.

Major Duties and Responsibilities:

• Provide expert guidance to the Executive Leadership Teams on strategies and processes for implementing both the Medical Services and Surgical Center business models within the North America RONA brands
• Responsible for the organization, execution, and operations of the new Medical / Surgical Services business before hand off to designiated RONA brand
• Assess, advise and lead the implementation of Medical Services in our directly managed optometric offices
• Build and lead a high-performing team focused on the growth and expansion of the new business
• Develop and execute the strategy to expand the Medical services within our affiliated optometric practices, acting as the subject matter expert.
• Develop and maintain clinical standards for affiliated optometrists across RONA, encompassing both directly managed and affiliated practices
• Develop a process to monitor and improve clincial quality for directly managed offices including but not limited to a chart audit process, protocols, data analysis, etc. to ensure quality standard.
• Set the standard for brand eyecare directors to ensure affiliated optometrists are compliant with clinical standards
• Evaluate, advise and spearhead initiative to implement Ophthalmic surgery within North American market
• Create and implement standard operating procedures s for Ophthalmic surgery within North America
• Create new operational processes and lead the in-office and electronic training for both Medical Services and Surgical Center implementation and office management
• Accountable for results of in terms of growth and profitability of new business models (Medical Services and Ophthalmic Surgery)
• Design and initiate 'pilots' to test new insturments and technology within the brands
• Maintain and cultivate vendor relationships on behalf of EssilorLuxottica to evaluate new equipment and technology to advance the new business
• Partner with vendors to offer negotiated discount pricing for affiliated optometrists

Basic Qualifications:

• Doctor of Optometry
• Optometric practice management experience
• Clinical patient care experience
• Ophthalmic surgery practice experience
• Prior leadership/ management experience
• Strong communication skills (verbal, written, presentation, listening, persuasive)
• Business Case Development experience
• Ability to multi-task in a fast-paced, dynamic environment
• Ability to think strategically and creatively
• Excellent "soft" leadership skills
• Strong problem solving and analytical skills
• Excellent prioritization skills with a clear focus on results
• Demonstrated ability to effectively lead a team and create a collaborative atmosphere
• Expertise in Microsoft Office Suite including Microsoft Excel and PowerPoint
• Ability to travel 50%+

PREFERRED QUALIFICATIONS

• Experience in a large corporate enviornment
• Experience in retail optical

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.