Teller I (SEASONAL)

Responsible for providing prompt and efficient customer service, operating the teller drawer, and accurately processing transactions. Responsible for identifying customer needs, cross-sell and up-sell opportunities, and making referrals within the branch. Provide assistance to team members and perform complex, specialized transactions. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

* Provide prompt, professional customer service to customers and prospective customers.

* Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.

* Work to understand the root causes of complex customer service issues and identify and implement resolutions.

* Accountable for achievement of defined sales and service goals.

* Maintain a working knowledge of banking products and promotions.

* Responsible for performing accurate transactions, balancing each day, and verifying cash totals.

* Scan daily proof work to the remote capture machine.

* Identify customer needs, cross-sell and up-sell opportunities, and should make referrals within the branch.

* Ensure adequacy of currency and coin supply.

* Provide backup support to other branches as needed.

* May provide assistance and training to other colleagues and serve as a mentor.

* May perform all sales and service functions of the branch as needed.

* Practice ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.

* Always act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies:

* Ability to perform accurate transactions.

* Successful completion of Teller training program and passing score on training post-test.

* Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.

* Strong written and verbal communication skills.

* Intermediate PC proficiency.

* Intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience:

* 1 or more years of customer service experience.

* Cash handling or sales experience preferred.

Academic:

* High school diploma or GED required.

* Bachelor's degree in finance or related field preferred.