Advising & Student Services, Assistant Director

The Robert J. Trulaske, Sr College of Business

Department: Master's Programs Office

The Robert J. Trulaske, Sr. College of Business, Master's Programs Office is recruiting for an Advising & Student Services, Assistant Director to lead the Student Services team in delivering program services to students and faculty, which includes advising, event programming, and enrollment forecasting.

Reporting to the Director of Master's Programs, the Advising & Student Services, Assistant Director provides direct supervision direction, guidance and counsel to the Master's Programs Senior Academic Advisor. Regularly support, strategically plan and collaborate with the Director of Master's Programs; develop, mentor and train staff; enhance and maintain effective communication and relationships within the Trulaske College of Business, MU and college professional organizations.

This position is part of a larger master's programs student support services team working together to provide the best customer service necessary to build and maintain strong relations with students and internal customers. Working closely and accurately within established guidelines of the university, the unit, program objectives and funding limitations, this position includes graduate student support, faculty support, large and small-scale event coordination, execution of communications and daily operations of program, course registration, course material ordering and supervision of graduate student advisors.

Key Responsibilities:

• Provides leadership and supervision for Master's Programs Senior Academic Advisor, including goal setting, development planning, coaching and evaluation.
• Understands key drivers and serves as the academic advisor and subject matter expert to MBA and Master of Accountancy degree candidates to increase percentage of program completions and professional development opportunities with external partners.
• Ensures efficiency, productivity, of balancing the advising load between Advising & Student Services, Assistant Director and Senior Academic Advisor.
• Analyzes enrollment for all graduate courses and collaborates with Director of Master's Programs and Department Chairs regarding course caps and number of sections for each course, leveraging technical experience, data and other factors as identified to understand and accomplish balances in enrollments and number of courses/sections.
• Serves as functional area liaison, with course catalog revisions and work with faculty as needed on course sequencing and major revisions.
  
• Directs new student orientation programming both in person and virtually.
  
• Oversees the coordination and implements student events for assigned programs.
  
• Oversees the student registration process.
  
• Plans and executes virtual programming for all master's students within the Trulaske College of Business.
  
• Executes activities related to academic progress such as academic probation, out-of-synch/off-track students, withdrawals, dismissals, and other student enrollment adjustments in alignment and compliance with university policies, procedures and practices.
  
• Ensures graduation paperwork is processed for students in a timely manner.
  
• Coordinates the distribution of graduation survey and manages data related to student outcomes.
• Provides assistance and information to faculty, staff and outside organizations regarding function/program.
• Manages unit expenditures and requests, submits disbursement forms.
• Supports faculty in a hybrid and online classroom environment.

Monday - Friday, 8AM - 5PM

Occasional nights and weekends (2-3 times per semester)

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

* At least 2 years of academic advising experience
* Experience collaborating with faculty and other college and university departments
* Possesses expanded conceptual knowledge of the Student Support function and broadens
capabilities in graduate student advising; business and curriculum processes; student
engagement activities, practices and principles.
* Demonstrates knowledge of federal regulations pertaining to international students
* Experience in understanding customer service perspective and needs.
* Experience in planning student activities.
* Experience in creating student activity reports.
* Experience in working in a higher education setting with diverse populations and cultures.
* Experience in using Microsoft Office (i.e. Excel, Word, PowerPoint, Visio, Outlook).
* Experience in CRM systems such as MyZou and PeopleSoft
* Evidence of effective verbal and written communications, including grammar and spelling.
* Experience in composing, editing and proofreading written and electronic materials.
* Experience in meeting tight deadlines.

Salary Range: $51,875.20 - $70,000.00 a year

Grade: GGS 10

University Title: PROGRAM MANAGER II STUDENT SUPPORT SERVICES

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.