Key Accounts Manager

Coapt provides transformative technologies that improve quality of life for upper-limb prosthesis users. Based in industry-leading research in bionics and clinically-dedicated engineering, its cutting-edge technology gives prosthesis users more intuitive, natural and personal control to fit their lifestyles. Now a Hanger, Inc. company, Coapt continues to lead in innovation and excellence in the field.

The primary responsibility of the role is to generate incremental demand and revenue among the selected territories or key accounts assigned to them.

The ideal candidate will be a certified prosthetist/orthotist or established O&P business manager and will have direct experience selling to the O&P community, preferably in myoelectric upper limb prosthetics. The candidate will need to have the ability to develop an integrated sales and marketing effort that maximizes both short-term impacts, as well as long-term customer and revenue sustainability.

Drive growth with all portfolio products by creating and implementing sales and marketing strategy specific to customer base and key accounts.
• Lead "in-service training sessions" and otherwise present at market/product educational events and provide additional customer support to key customers as assigned in partnership with the broader sales team. This role will work closely with each territory representative assisting them with strategy to grow the portfolio in their specific markets.
• Assess and prioritize customer base and allocate time according to the opportunities for most significant impact.
• Create on-boarding programs and product training for customers as they sign-on to using portfolio products.
• Identify and participate in trade shows that could maximize market impact.
• Identify customer needs and work with Education and Marketing teams on training and education for key customers.
• Identify market needs and requirements and be able to effectively articulate a compelling and differentiated value proposition.
• Be well-versed in public speaking, with ability to engage and educate groups of any size both in-person and virtually. Must hold a deep understanding of myoelectric upper limb prosthetics and the indications for use.
• Track and measure the effectiveness of the program and adjust, as needed, to improve our approach.
• Administrative Requirements:
  • Daily/Weekly updates to contact management and sales activity in Salesforce.
  • Proficient in MS Office with a solid understanding of PowerPoint and Excel as both will be used on a daily basis.
  • Responsible for setting up meetings, flights, rental cars, and hotels.

Certified Prosthetist/Orthotist or holding a degree in Business Administration. Sales and Marketing experience. Typically requires a minimum of 8+ years of related experience. At this level, postgraduate coursework may be expected.

Skills:

• Flexible and efficient time management skills.
• Ability to prioritize multiple projects and be self-directed as well as a team player.
• Excellent written and verbal communication skills.
• Proficiency in phone etiquette and other forms of communication via electronics.
• Energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
• Willingness to be a continual learner.

Ability:

• Dexterity of hands to operate a computer keyboard as well as seeing to read and review materials for accuracy.
• Hearing and speaking to exchange information with patients, and other Dienen staff and the public.
• Ability to sit or stand for extended periods of time.
• Ability to lift carrying cases of presentation materials in and out of rental cars.
• Must have ability for overnight travel, likely 2 weeks per month, to visit accounts and conduct educational seminars and customer training. Must have valid passport and willingness to travel internationally.

• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Pay range of $105,600- $132,000 + benefits. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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