AWS Cloud Virtualization Lead

Cognizant is seeking an AWS Cloud Virtualization Lead. This is a remote role. The candidate needs to be located in the United States. The salary range for this role is between $117,000 and $135,000 depending on the experience and qualifications of the candidate. All candidates must have valid work authorization. We are unable to offer visa sponsorships.

Applications will be accepted until 05/15/2025.

The successful candidate will possess strong technical skills, excellent communication and a customer-centric approach. This role requires a proactive individual who can work independently and as part of a team to ensure smooth IT operations and end-user satisfaction especially during peak periods.

Responsibilities:

* Assist with the installation configuration upgrades, maintenance and operation of physical and virtual endpoints (AWS Workspaces).

* Create and maintain devices configuration procedural and technical documentation.

* Troubleshoot and resolve incidents.

* Develop and maintain physical and virtual standards and operational documentation.

* Respond to communications from customers regarding problems or concerns in a timely and professional manner.

* Maintain and develop strong relationships with customers with direct interaction with focus on improving customers' perception of on time delivery quality responsiveness problem solving and service.

* Other duties assigned as needed.

Qualifications:

* 5 years' experience with installation, operations and upgrade of AWS Workspaces.

* 3 to 5 years of experience with Terraform

* 3 to 5 years of experience with Incident Management/Support.

* 3 to 5 years of Windows Desktop Support experience.

* Documentation