Patient Account Representative - Customer Service

.85 FTE - Day Shift

Starting Pay - $20.17 to $25.21 (based on experience)

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications:

• Minimum of an associate's degree in a business-related field or equivalent experience required
• Excellent computer skills required
• Medical background preferred
• Medical terminology experience preferred
• Strong understanding of business and accounting concepts

Job Responsibilities:

• Answers incoming phone calls from patients.
• Answers questions regarding billing and insurance.
• Establishes payment arrangements while adhering to OMC guidelines.
• Updates demographic information.
• Updates insurance records and files claims as necessary.
• Itemizes patient accounts upon request.
• Documents conversations and events at the account level.
• Documents and forwards billing issues to Coding Team for review. Follows-up as needed.
• Documents patient care inputs to Patient Relations department for review. Follows-up as needed.
• Reviews accounts for increase in payments.
• Routes accounts to Collection placement as necessary.
• Working knowledge of collections procedures.
• Reviews account credit balances for errors and overpayments. Issues refunds.
• Attends education and training.
• Other duties as assigned.

SPECIAL ACCOUNTS:

Job Responsibilities:

• Answers incoming phone calls from patients regarding their Financial Assistance and FAP appeals.
• Answers questions regarding billing and insurance when appropriate.
• Establishes payment arrangements while adhering to OMC guidelines.
• Processes financial assistance applications and appeals.
• Updates demographic information.
• Updates insurance records and files claims as necessary.
• Processes patient refunds/NSF fees and reversals.
• Balances lock box and posts patient payments.
• Itemizes patient accounts upon request.
• Documents conversations and events at the account level.
• Documents patient care inputs to Patient Relations department for review. Follows-up as needed.
• Assists in development and implementation of procedures.
• Works fluently with contracted collection agencies.
• Processes bankruptcies.
• Posts weekly and monthly collection remits.
• Authorizes legal collection agency balances.
• Moves accounts on AR to one collection agency to another.
• Reviews check payments that come to Highway 52 location.