Architect, Collaboration

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role

As a Presidio Architect, Collaboration, you will serve as a strategic technical leader and subject matter expert in advanced unified communications and collaboration technologies. You will lead complex, enterprise-scale collaboration projects from architecture and design through to implementation and hand-off, while also providing mentorship and technical oversight to engineering teams. Your role will be critical in ensuring successful project delivery and driving customer satisfaction across a wide range of collaboration and contact center platforms.

Travel:

This role will be remotely located in either of the following locations: King of Prussia, Pennsylvania, Glastonbury, CT, Morristown, NJ, Hauppauge, Long Island with travel required to the client site as needed.

Responsibilities include:

• Lead the design and architecture of complex, multi-platform collaboration and contact center solutions across enterprise customer environments
• Act as the technical lead and escalation point on large and high-visibility projects
• Define architecture standards, best practices, and technical documentation across projects
• Collaborate with customers to understand business requirements and translate them into scalable, secure, and cost-effective technical solutions
• Provide strategic guidance on solution selection, integration, and deployment methods
• Mentor and support Senior Engineers and project delivery teams, reviewing designs and offering guidance throughout the project lifecycle
• Lead discovery sessions, workshops, and design reviews with customer stakeholders.
• Interface with product vendors, manufacturers, and partners to ensure interoperability and best-fit technologies
• Produce high-quality documentation including solution architecture diagrams, design documents, migration plans, and "as-built" deliverables
• Stay ahead of industry trends and emerging technologies, advising internal teams and customers on future-state collaboration strategies
• Leverage automation and scripting to streamline complex deployment and operational tasks, increasing project efficiency and consistency
• Apply deep expertise in network infrastructure and security technologies to architect, troubleshoot, and optimize all layers of the collaboration ecosystem
• Support pre-sales activities as a technical SME when required

Required Skills and Professional Experience:

• Bachelor's degree or the equivalent work experience and/or military experience
• 10+ years of experience designing, implementing, and supporting advanced collaboration solutions
• Proven experience in leading and delivering large-scale, multi-site collaboration deployments
• Deep hands-on knowledge of:
  
  
  
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection
  • Cisco Expressway & CUBE
  • Cisco UCCX and scripting
  • Cisco WebEx Calling
  • Microsoft Teams Calling
  • Zoom Collaboration Solutions
  • Gateways (MGCP, SIP, PRI, FXO, FXS)
  • E911 (e.g., RedSky)
  • QoS across enterprise network infrastructures
  • Third-party integrations (Call recording, Paging, Faxing, etc.)
  
  
  
  
• Experience architecting hybrid and cloud collaboration solutions including Cisco Webex Dedicated Instance and Microsoft Teams Direct Routing
• Strong communication and presentation skills with the ability to influence technical and business stakeholders
• Ability to work independently and provide technical leadership in cross-functional project teams
• CCNP Collaboration required

Preferred Skills and Professional Experience:

• Experience developing API-based integrations using Python, JavaScript, Node.js, or Java
• Experience with AWS voice and collaboration solutions (e.g., Amazon Connect, Lambda, Lex, etc.)
• Familiarity with CRM and WFO integrations for omni-channel environments
• Experience guiding clients through cloud migrations and collaboration modernization strategies
• Advanced understanding of enterprise voice and video architectures
• CCIE Collaboration strongly preferred
• AWS or Microsoft certifications are a plus

Your future at Presidio

JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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