De Novo Financial Center Manager - Tattersall (Birmingham, AL)

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GENERAL FUNCTION:

As a De Novo Financial Center Manager (DFCM), you are responsible for representing Fifth Third Bank within the communities we serve to create a positive brand perception and actively engage to build relationships inside/outside the walls of the financial center. Maintain a business development mindset spending a minimum of 3-5 hours per week on activities within the community to attract and grow a robust customer base. Coach, lead by example, and enable team to continuously develop in role while leveraging our consultative sales and service model providing an excellent customer experience. Work as a team to build, increase, and strengthen the financial center book of business. Include One Bank partners as part of hosting financial and community events while also giving direction and oversight to the sales and service support, daily operations, staffing needs, etc.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Actively engage and create opportunities for bankers to engage within local chambers, community groups, activities, and events to represent fifth Third Bank, helping to optimize the branch network based on location share, branch-promoting, and networking with potential new customers.
  Develop a business plan that focuses on local centers of influence that you intend to build relationships with, detailing how you will implement the plan, and measure the strength of the partnership to drive in new customer business.
  Provide customer services for businesses and the community, including, completing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Lead activities that benefit the communities we serve. Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs.
  Grow and deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
• Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification
• Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
• Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team
• Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs
• Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
• Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies
• Learn to cultivate a One Bank culture that proactively collaborates with business partners
• Participate in activities that benefit the communities we serve
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
• Additional duties as assigned
  

SUPERVISORY RESPONSIBILITIES:

Provides employees timely, candid, and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or two or more years of equivalent experience in a leadership role managing a team in a sales environment preferred.
• Experience in financial industry and managing a P&L preferred
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Ability to successfully execute and coach sales activities
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration.
  

WORKING CONDITIONS:

• Normal office environment.

• 3-5 hours per day spent in outside business development activities

  Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.