Director, Information Technology

Portneuf Medical Center is a nationally recognized healthcare leader with 205 beds, serving as the region's tertiary care and Level II Trauma Center, housing the Portneuf Heart and Vascular Institute, Portneuf Cancer Center, Portneuf Medical Group, and Portneuf Air Rescue.

In a joint venture partnership with the Portneuf Health Trust, Ardent Health Services operates Portneuf Medical Center located in Pocatello, Idaho.

POSITION SUMMARY

The Director, Information Technology oversees and manages effective operation of the information technology in the facilities and ensures strategic and operational alignment with facility business objectives and facility, market, and IT&S goals and objectives.

• Works with local administrative leadership and Ardent Corporate IT Leadership to develop Facility IT&S capital & operating budgets aligned with budget directives.
• Establishes, communicates, monitors, manages, and ensures compliance with Service Level Agreements (SLAs)
• Coordinates the assignment of resources to IT&S projects, operations, & incidents
• Manages and provides appropriate response to facility incident tickets and associated trends.
• Aligns & monitors the assignment of resources and related financial allocations to Facility programs.
• Develops plans for the Facility technical environment with Ardent Corporate IT Leadership.
• Identifies and coordinates resolution of IT issues at the Facilities.
• Coordinates on-site management of Facility hardware & software.
• Promotes & coordinates the management of compliance issues & projects
• Manages information security aspects for the Facilities
• Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Ardent Corporate business & IT strategy.
• Assists in development of Ardent Corporate IT strategic plans.
• Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Ardent Corporate Leadership as dictated by the business organizational structure
• Represents IT&S on appropriate business committees (Physician Roundtable, Director level meetings etc.)
• Owns the facilitation of multi-way communication with key constituents on IT&S matters
• Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to the local Administrative Leadership and Ardent Corporate IT Leadership teams
• Cascades all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms
• Facilitates Facility IT Steering Committee
• Promotes sharing of information through documentation and distribution of best demonstrated practices
• In conjunction with the Ardent Corporate Project Management Office (PMO), manages, monitors & executes the Facility's portfolio of projects.
• Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)
• Understands the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders
• Identifies process improvement opportunities & challenges and communicates them to appropriate Ardent Corporate IT leaders for planning & action
• Participates in Ardent Corporate, & Facility process improvement initiatives
• Educates key constituencies regarding IT governance processes & practices
• Communicates & supports IT governance processes & practices
• Supports mentoring and in conjunction with direct supervisor
• Helps ensure accountability of IT&S Staff working in the Facility
• In conjunction with Corporate IT Leadership, recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Ardent Corporate organization structure & practices
• Adheres to the Code of Conduct and Mission and Value Statements

Education & Experience

• Bachelors degree or equivalent work experience; Master's Degree in IT or related field, preferred
  
• 8 to 10 years of experience in a healthcare IT environment with direct supervisory or team leadership experience required

Knowledge, Skills & Abilities

• Strong understanding of IT&S operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles.
• A clear understanding of integrated EHR/HIS systems and corresponding support requirements.
• Possesses strong written, verbal, and presentation skills.
• Strong leadership skills, personal drive, and ability to see projects and operational initiatives through to execution in a matrixed environment.
• Strong analytical skills in budgeting, planning and policy maintenance and development