Warranty Part Return Program Manager

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Warranty Part Return Program Manager will lead the day-to-day operation of all aspects of warranty part returns from Rivian service centers and other related service entities. As the single point of contact, this individual is responsible to ensure organizational alignment with warranty part return priorities, inventory management, and continuously improve day-to-day operational activities through KPI management.

• Serve as a key communication link between warranty parts return and service centers providing guidance and feedback to facilitate smooth return of warranty parts
• Track parts (incoming and outgoing) with vendors / carriers
• Perform parts receiving activities including system updates to improve return processes
• Coordinate movement of parts within the warranty return center and keep appropriate systems updated
• Support the warranty parts return technician to provide initial triage and expedite allocation of parts to correct partners with appropriate priority
• Coordinate inspection schedules and prepare parts for inspection by various inspection teams (quality / reliability engineers, suppliers, and others)
• Support continuous improvement by contributing ideas in an open and always learning environment
• Manage KPIs that will ensure warranty returns are processed quickly and efficiently through the warranty return center
• Support line of sight to vehicle performance after sales by proactively requesting and managing part requests for product and process teams
• Work hand in hand with Build-In Quality, Reliability Engineering and Service Operations to utilize field data to continually improve our products and reduce our warranty costs through the field failure analysis sampling plan

• Bachelor's in Business Administration, Logistics, Supply Chain or similar discipline
• 4 plus years' experience with program management, logistics, inventory management, packaging, and shipping
• Knowledge of warranty related AIAG, VDA, and related tools a plus
• Ability to manage multiple projects across varying geographic locations simultaneously
• Strong problem-solving capability
• Proven technical knowledge and ability to collaborate cross functionally with engineering, manufacturing, and suppliers
• Comfortable working in a manufacturing / production environment
• Computer and data entry skills - Google Workspace tools (Sheets, Slides, Docs, etc.), Jira, Confluence
• Forklift certification preferred
• Hazardous material and dangerous goods awareness preferred
• Ability to lift and carry up to 50 lbs

Salary Range for Illinois Based Applicants: $111,000 - $138,700 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.